Rogers Online Protection - Unable to Install

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I'm Here A Lot
Posts: 7

Rogers Online Protection - Unable to Install

After six technicians by the name of Keven C, Lukman, Marivel, Amanda and Robert Y try to install the Rogers Online Protection without success I am more frustrated now then I was when I first approached Rogers.  Is there anyone who can help me?

 

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I'm a Senior Advisor
Posts: 976

Re: Rogers Online Protection - Unable to Install

We need more info to troubleshoot... Like what version of Windows your using, what of error messages pop up during installation, etc

I'm Here A Lot
Posts: 7

Re: Rogers Online Protection - Unable to Install

I am using windows 7 and when the last Rogers technician said that he could not install on my computer and that the anti-virus program was frozen that is all I know.

I'm Here A Lot
Posts: 7

Re: Rogers Online Protection - Unable to Install

I also forgot to mention that I had installed a number of years ago but deleted it would that have anything to do with the problems?

Moderator
Moderator
Posts: 379

Re: Rogers Online Protection - Unable to Install

Hi @canadastan17,

 

Thanks for the additional info! 

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Thank you!

RogersLaura