Rogers Online Protection - Unable to Install

[canadastan17]

After six technicians by the name of Keven C, Lukman, Marivel, Amanda and Robert Y try to install the Rogers Online Protection without success I am more frustrated now then I was when I first approached Rogers.  Is there anyone who can help me?

*Added Labels*

[Lurker]

We need more info to troubleshoot... Like what version of Windows your using, what of error messages pop up during installation, etc

[canadastan17]

I am using windows 7 and when the last Rogers technician said that he could not install on my computer and that the anti-virus program was frozen that is all I know.

[canadastan17]

I also forgot to mention that I had installed a number of years ago but deleted it would that have anything to do with the problems?

[RogersYasmine]

Hi @canadastan17,

Thanks for the additional info! 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

Thank you!

RogersLaura