Friday - last edited Friday by RogersJermaine
Hi there, I swapped to Rogers today, and while the speeds are higher my ping while gaming is almost double what it was with my previous provider. I'll note this is happening with ALL games I've tried, with all devices on my Network. All are wired.
The main game in question is League of Legends, before the swap I would maintain a consistent 25-30ms ping. Now that I've swapped its a consistent 50ms. For most that seems small but for me its unacceptable, and deal breaking.
Speeds are faster with Rogers then my previous and are not the issue.
This seems like a routing issue, my location has not changed.
Is there any hope for me or am I forced to go back to my previous provider?
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Friday - last edited Friday
Well, if you're looking for low ping, cable connected internet systems in general aren't the place to be. If you're really dissatisfied you have a very narrow window to leave Rogers with a minimal amount of penalty costs. Rogers should have sent you a series of documents related to your contract costs and terms of service. You need to review the contract costs to see what it might cost you to leave Rogers if you don't do this now. I expect you to see an Early Termination Fee of some amount. Don't remember what it is exactly, somewhere on the order of $20 / month for each month prior to the termination of the contract. Read thru the fine print to see what it is these days. There is a 30 Day Satisfaction Guarantee period as indicated here:
30-Day Satisfaction Guarantee Program Details – Rogers
Take a read thru that link and follow the links to cancel, if that's where you're headed.
For low ping, the pecking order should be:
1. Fibre or DSL or VDSL
2. Cable internet
Fibre or DSL or VDSL is a toss up as I haven't seen a comparison ping test between Fibre and DSL/VDSL.
Depending on the costs, you might want to consider running two services, one for gaming and one for everything else. Fibre/DSL/VDSL will give you low ping while Cable internet will give you higher speeds for downloads and web cruising. Just depends on what you're trying to accomplish.
Fwiw, Rogers for the most part is running Docsis 3.1 across its network. Rogers is moving in the direction of Docsis 4.0 which will bring higher data rates, both download and upload, but might not necessarily improve network latency. Rogers has signed a 10 year agreement with Comcast to use Comcast equipment within the Rogers network, which explains use of Comcasts Xfinity branding within the Rogers cable world. Comcast is experimenting with the Low Latency spec which is now included within the Docsis spec. So, looking ahead, maybe, just maybe, that equipment and technology with make it into Rogers network. How long that will take is anyone's guess. So, if you thinking about keeping an eye on this, you can look at the Comcast page within the DSLReports site:
https://www.dslreports.com/forum/comcast
The specific thread for the Low Latency trials is this one, which is found on page two of the Comcast forum:
https://www.dslreports.com/forum/r33691889-Connectivity-It-Begins-Ultra-Low-Latency-Trials-Announced
So, there is hope for Low Latency Docsis performance, its really a question of money and time, as usual.
Friday
My previous was Cable as well - no fibre to my building unfortunately. Just bizarre to me how it can be so different swapping to a larger provider.
Appreciate all the info. Thank you
Friday - last edited Friday
There are a couple issues to grapple with, loading and routing.
The first is the loads on the neighbourhood node which services your surrounding neighbourhood, and the loads on the upstream Cable Modem Termination System which provides data services to numerous neighbourhood nodes. High loads on both of those will typically show up early in the morning as businesses start up for the day, and in the evening hours when everyone is home, streaming, gaming, etc, etc. The higher loads, (read more online customers) result in fewer data receive / transmit slot times for the modem, and as a result, latency increases during those high load periods. This is where increasing the bandwidth with Docsis 4 comes into play, but there is also a lot of work to do in order to achieve higher bandwith and low latency at the same time.
The second issue is the the routing to the various gaming companies. That can be a large part of the problem if the route from Rogers to the game server traverses busy servers enroute, in both directions.
At one point in time, the moderators on the forum would host an Ask the Experts forum, where Rogers staff from other departments would sit in for question and answer sessions with the customers. One topic which would have been greatly appreciated from the gamers in the crowd would have been Rogers Peering with other companies, which directly affects the transit times between companies, and Routing to other companies, gaming companies for example. Those two topics, Peering and Routing have never been discussed within the forum despite the gamers dissatisfaction with transit times to other companies and servers.