Major Packet loss on Rogers Node

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I've Been Around
Posts: 1

Major Packet loss on Rogers Node

Hello,

 

I've been dealing with some connection issues over the last 3 weeks or so. Originally I thought it was an upload issue, as we have a twitch streamer in my household and were experiencing intermittent dropped frames. Prior to 3 weeks ago things were flawless, and we've had no issues since August when we swapped Modem hardware. 

 

I've since swapped modems again and have placed 3 calls with support. Recently I took it upon myself to test further and discovered major packet loss from a Rogers node that all my traffic is going through. Using Ping plotter, its showing 60-70% packet loss on the first hop to 99.233.8.1. I am located in an apartment building so I am not sure where specifically this first hop is. I provided this information on my last Tech support call and engineers were sent to investigate but (of course) found no issues.

 

Last night (Dec 1, 2018) my connection was very poor, everything was slow and lagging off and on all night. I fear if this is a node issue things are going to get worse. I plan on placing another call today but wanted to see if I could get more information from provided pingplotter tests:

 

I am on the Rogers Ignite 500 - Unlimited package. The last 3 days I have been hard wired directly into the Rogers modem. Normally I use my own third party router but for testing purposes I wanted to remove the from the equation.

 

Specifically to the Toronto Twich Ingest server: https://imgur.com/oBiKsCs

 

Simply to google: https://imgur.com/2i76gZc

 

Downstream: https://imgur.com/bSOt6NM

 

Upstream: https://imgur.com/xtPaVxm

 

I know my connection is capable for what I need it to do, as things were fine since August as mentioned. Any information would be greatly appreciated that I could use to escalate this problem.

 

***EDITED LABELS***

Moderator
Moderator
Posts: 903

Re: Major Packet loss on Rogers Node

Good afternoon @Ctrac!

 

Welcome to our Community!

 

Packet loss can be a real pain. If you're able to see it on the first hop like that, we should be able to identify the source of the loss. 

 

Please PM us @CommunityHelps so we can run some diagnostics and troubleshoot with you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

 

 

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