Rogers Community

dougnorton · ‎07-31-2023

Hello,

I believe I have low signal levels, less than -15 dB, on the Rogers Network coming into my XB7 Ignite Gateway (posted below). I believe less than -15 dB is outside parameters. I am runing in the officially supported configuration with no network hardware of my own.

My issues are being randomly and unpredictably kicked out of Netflix or YouTube on my XiOne STB, and rubber banding in online video games.

Here are my signal levels according to the XB7 Gateway:

Downstream

Channel Bonding Value

Index

17

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

34

33

34

Lock Status

Locked

Frequency

657 MHz

279 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

920 MHz

350000000

920000000

SNR

40.1 dB

41.0 dB

37.6 dB

36.9 dB

36.7 dB

41.4 dB

41.1 dB

41.3 dB

41.2 dB

41.0 dB

40.8 dB

40.1 dB

40.4 dB

40.2 dB

40.6 dB

40.5 dB

40.2 dB

39.9 dB

40.0 dB

38.9 dB

40.2 dB

40.3 dB

40.2 dB

39.9 dB

38.1 dB

38.2 dB

38.1 dB

37.8 dB

33.7 dB

41.2 dB

33.6 dB

Power Level

-10.1 dBmV

-5.0 dBmV

-12.5 dBmV

-13.3 dBmV

-13.4 dBmV

-8.2 dBmV

-8.5 dBmV

-8.4 dBmV

-8.6 dBmV

-8.7 dBmV

-9.0 dBmV

-9.3 dBmV

-9.5 dBmV

-9.7 dBmV

-9.4 dBmV

-9.7 dBmV

-10.2 dBmV

-10.1 dBmV

-10.0 dBmV

-9.8 dBmV

-9.6 dBmV

-9.7 dBmV

-9.8 dBmV

-9.9 dBmV

-10.1 dBmV

-12.4 dBmV

-12.1 dBmV

-12.2 dBmV

-12.5 dBmV

-15.1 dBmV

-4.0 dBmV

-15.1 dBmV

Modulation

256 QAM

OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	21 MHz	25 MHz	32 MHz	38 MHz	42 MHz
Symbol Rate	2560	5120	5120	5120	0
Power Level	34.3 dBmV	37.8 dBmV	39.3 dBmV	39.3 dBmV	38.5 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA

-13.4 dB on channel 4 and -15.1 dB on channel 34.

I am not sure what to do next.

Thank you

dougnorton · ‎07-31-2023

I discovered damage and also splitting of the shielding on the coaxial cable that goes from the outside Rogers box to my office where the Ignite Gateway is. Also the outside Rogers box appears to be partially opened and not locked properly (not my doing, but also perhaps water could get in?). A Tech is coming on Wednesday to investigated these issues.

I will update here about my signal issues after the Tech has finished their work.

RogersJermaine · ‎08-02-2023

Hi @dougnorton,

Thank you for the updated information. Once the technician has completed the visit, your services should be back to normal. Please let us know of any updates or if the issue persists.

Regards,
RogersJermaine

Rogers Community

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