Hitron 30dBmV upstream signal

[gregzetko]

According to this post, the upstream signals should be around 38dBmV but I have 30.000 on Ch1, 31.500 on Ch2, 29.500 on Ch3, and 31.750 on Ch4. I'm experiencing very low bandwidth with a ton of packet loss. What should I do?

[Datalink]

@gregzetko I need to update that post to include the newer modems now in use.  If you have a white HItron CODA-4582 modem then those signal levels are fine.  Can you post that entire signal level table from the downstream overview line all the way to the very bottom right hand corner of that tables bottom line.  Select or highlight that entire area, right click, select Copy.  Then start a post, right click, select Paste.  That will paste in the copied data so that we can have a look at it.

You can call tech support and ask the Customer Service Rep to run a signal check on the modem to see what turns up. Explain to the Csr what you're seeing for data rates and packet loss.  Ask the Csr to check the noise level records as well. If you do call tech support please let us know what the signal check indicated as well as the noise level. 

[gregzetko]

Downstream:

1	591000000	256QAM	3.900	7	40.946
2	855000000	256QAM	-2.200	3	37.636
3	861000000	256QAM	-2.600	4	38.605
4	579000000	256QAM	3.900	5	40.366
5	585000000	256QAM	3.900	6	40.946
6	849000000	256QAM	-1.400	2	38.983
7	597000000	256QAM	3.800	8	40.946
8	603000000	256QAM	3.700	9	40.946
9	609000000	256QAM	3.900	10	40.946
10	615000000	256QAM	3.900	11	40.946
11	621000000	256QAM	3.800	12	40.946
12	633000000	256QAM	4.200	13	40.366
13	639000000	256QAM	4.200	14	40.946
14	645000000	256QAM	4.300	15	40.946
15	651000000	256QAM	4.300	16	40.946
16	657000000	256QAM	4.200	17	40.366
17	663000000	256QAM	4.100	18	40.946
18	669000000	256QAM	3.900	19	40.946
19	675000000	256QAM	4.200	20	40.946
20	681000000	256QAM	4.100	21	40.946
21	687000000	256QAM	4.000	22	40.946
22	693000000	256QAM	3.800	23	40.946
23	699000000	256QAM	3.600	24	40.946
24	705000000	256QAM	3.400	25	40.946
25	711000000	256QAM	3.100	26	40.366
26	717000000	256QAM	2.800	27	40.366
27	723000000	256QAM	2.700	28	40.366
28	825000000	256QAM	0.700	29	38.983
29	831000000	256QAM	0.400	30	38.605
30	837000000	256QAM	0.000	31	38.983
31	843000000	256QAM	-0.700	32	38.983
32	303000000	256QAM	2.700	1	40.946

Upstream: 

1	36996000	ATDMA - 64QAM	30.000	4	6400000
2	22100000	ATDMA - 64QAM	31.500	1	3200000
3	30596000	ATDMA - 64QAM	29.250	3	6400000
4	25300000	ATDMA - 64QAM	31.750	2	3200000

[Datalink]

@gregzetko your signal levels are ok from what I can see.  Do you have a white CODA-4582modem?  That is the only white cased modem that Rogers uses.  The model number will be found on the back of the modem.  If that's the modem that you have then there a couple of other sections of that table that are missing but only the OFDM section is currently in use.  Do you happen to have Fibre to the home service?  The signal to noise ratios are very consistent which is indicative of FTTH.  If you do have FTTH service then this could be a Fibre issue instead of a cable issue.