High loaded latency causing packet loss and burst while gaming

[Barry_McHochner]

anyone else having an issue while gaming in the Thornhill area who was affected by the may 26 outage around 1am?   ever since service was restored i cant play any realtime games without lagging terribly

***Edited Labels***

[RogersRahul]

Greetings @Barry_McHochner,

Welcome to the Rogers Community Forums!
 

This is certainly not the experience we want you to have, especially when engaged in gaming! We can look into your connection and identify what's triggering the degraded service that you're receiving. Can you please confirm the following?
 

1. All services working fine outside of streaming/gaming?

2. Your modem’s RF levels are within spec? 
3. Is the issue present with a wired connection to the modem? 
4. Are you using any third-party equipment?

We look forward to hearing from you.

Cheers,

RogersRahul