Frozen account

[Flowygroyg]

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

[RogersYasmine · Accepted solution]

Hello @Flowygroyg ,

Thank you for taking the time to post your concern in our community! 🙂

Normally, once a past due amount is paid in full and has posted to your account, your services should be restored automatically, within 30 minutes. If that isn't the case, I would recommend that you reach out to our Credit Operations team during their regular hours of operation, for further assistance.

Kind regards,

RogersYasmine