Weather Network On Ignite Popular package

[DCB316]

We recently renewed our service and was switched to the Popular package on Ignite. We ALWAYS had The Weather Network on Ch 23 but now we noticed a few hours into the updated package it’s telling us we need to subscribe to watch it but our channel lineup says it’s included. I don’t get it. Any ideas because I really don’t feel like being on hold for 45 mins to ask.

[RogersCorey]

Good afternoon @DCB316!

I can confirm that the Weather Network is included with the Ignite TV Popular package.

If you're seeing an error message that's saying you need to subscribe, we may need to do a manual refresh of your entitlements from here.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[DCB316]

Can a manual refresh be accomplished from my box or is it something that needs to be on Rogers end? I saw the option to refresh the boxes in the house but not sure if that’s what you meant.

[RogersJo]

Hello @DCB316 😊

I see that you have since connected with us via PM, we'd be more than happy to continue assisting you there.

Regards,

RogersJo