@chdiamo1 I recently did some testing with this on my iPhone, and it insisted that I have Location Services enabled and configured to provide my precise location, even when I was in my home and connected to my in-home W-Fi. I don't know how the Ignite TV app would work on iOS devices whose location services cannot provide a "Precise Location" that is 100% accurate.
Advanced Security is a feature that can be enabled and disabled using the Ignite HomeConnect app. However, when this feature gets in the way, it usually blocks web sites from loading. Ignite TV should be unaffected and the backend streaming infrastructure should not be in any of the block lists... and if it was, I would expect that it would have broken Ignite TV completely.
The one thing that IS guaranteed to break the Ignite TV app or web player is having a VPN enabled.
I don't know whether having iCloud Private Relay enabled on iOS/iPadOS would cause any problems with the app. (It does cause problems when using Safari on macOS)
On iOS/iPadOS, it's conceivable that getting incorrect information from Location services could make the app believe that you are outside your home, even if you are connected through your in-home Wi-Fi.
For what it's worth, even Xfintity TV customers are reporting this same problem:
If Ignite TV tech support cannot offer any helpful suggestions or solutions, I would suggest sending a private message to @CommunityHelps and asking them to escalate a ticket to their support teams. They, in turn, may need to work with their Comcast support teams to figure out why this is not working for you,
@chdiamo1, @CommunityHelps is the group address for the moderators here on the Rogers Forum. When you're logged into the forum, follow this link to the @CommunityHelps page. On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page. The address will fill in automatically. Fill in the subject and details and when the message is complete, hit Send Message at the bottom.
When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner. That will indicate that there's an inbound message for you. Follow that envelope symbol as it serves as a link to the message inbox and outbox. From the response in the inbox you can then message back and forth as required.
To send anyone else on the forum a message, including @communityhelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message. Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically. Fill in the subject and details and hit Send Message when you're ready to send the message.
Thinking aloud about this issue, I wonder if its related to any IPV6 issues. I'd like to see someone try an experiment, which is to disable IPV6 on a pc or laptop and then reboot the device so that its running on IPV4 only. Success or failure would determine or eliminate any IPv6 address issues, or possibly IPV6 path issues.
To do this on a Windows pc or laptop go Start .... Control Panel .... Network and Sharing Centre .... Network Connections ..... Wifi Properties. That should bring up the Network Properties for the Wifi Adapter. Scroll down to Internet Protocol Version 6 (TCP/IPv6). Uncheck the box to deselect IPv6. Hit OK at the bottom and then reboot the device. If this doesn't work, use the same procedure but this time check the box and reboot the device.
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