I've been a Rogers client for a very long time, but I'm getting to the tipping point. I appreciate how all of these customer support people have been trained and keep trying to defuse the situation with eye rolling comments about how "they understand why this is so frustrating". .. but I don't need quack psychology commentary, I need you to fix the problem!
I live in the L4L postal code area, and I'm paying for premium internet service, but for the last week it keeps going down dozens of times a day. Of course because it's intermittent, by the time I'm off customer support hold, it's come back up again and I keep getting told that there is nothing apparently wrong.
I finally convinced them to send a human to look at it, but that won't be for several days of course, so I guess in the interim I get to continue to enjoy this sad excuse for premium internet service.
There's no way the competition is as bad as this, I'm thinking.
***Edited Labels***
