Ignite TV Search using alphabet keys on the remote

[falcios]

See below.

Only numbers show up when doing a search. How do I get the letters below the numbers using the remote? Help is used as an example.

 

To search by content title or subject

1. Press the Rogers button on your Voice Remote to open the main menu. 
2. Select Search. 
3. Use the Voice Remote keypad to type your search term.
   • You can use the on-screen alphabetical keys to enter your term, or
   • You can use the numbers on your keypad that correspond to each letter – i.e., search “HELP” by pressing 4357.
4. As you continue typing, a list of results will display pulled from across Ignite TV – including Netflix.

This video is 6 years old, I don't know know if it works the same today

Check 0:45

https://www.youtube.com/watch?v=nxI_CdK3R70&t=56s

[57 · Accepted solution]

Doesn't work for me either, but I use the voice command when searching.  Speak clearly the name of what you're looking for after invoking the microphone - no need to be in search mode.

In search mode, you can say the names of the letters when in search  For example say "S" "W" "A" "T" and it finds S.W.A.T, or MARRY, etc.

Sorry if that's not helpful if you wish to use "silent search".

[falcios]

Thanks for your response.