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Ignite TV Guide is Wrong

falcios
I'm a senior enthusiast

I notice on channel 654 RAIWP,  the programs that air do not match the Guide. This has been happening for a couple of days.

 

Why does the guide not show the correct programs?

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Ignite TV Guide is Wrong

RogersCorey
Moderator
Moderator

Greetings @falcios!

 

If you're noticing an error in the guide, we can help! We may need to escalate a ticket to have this issue corrected.

 

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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2 REPLIES 2

Re: Ignite TV Guide is Wrong

RogersCorey
Moderator
Moderator

Greetings @falcios!

 

If you're noticing an error in the guide, we can help! We may need to escalate a ticket to have this issue corrected.

 

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Ignite TV Guide is Wrong

falcios
I'm a senior enthusiast

Thanks RogersCorey

I called support and it was escalated. The following day, the guide and the programs matched.

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