Ignite Account Issues

[shirlhoward]

Good morning. So since June 4, 2023 we have contacted rogers at least once a day.  The account is Non locked and we are not able to do anything with it except pay our bill.  We have been told over and over again that the problem can be solved by an actual pushing of a button. Apparently this doesn’t work but it’s the only explanation that is given. The customer who owns this account is disabled only for that reason we have to stick with rogers. I would move on to Bell definitely.  I have been transferred to a supervisor/manager 3 to 4 times. Each time I have been cut off. I just do not understand what the big deal is. Press the button. If it’s that easy. I have gone to Facebook to share our problem. We are at a loss at this point. Waiting to hear from some dude that apparently it’s going to press the button. Bless his heart. Hopefully sooner than later. 

[RogersCorey]

Greetings @shirlhoward!

My name is Corey.

I am terribly sorry to hear that you've been experiencing issues with this account since June 4th. I would like to investigate to find out more and provide you with a solution.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

[shirlhoward]

You want to check out my brothers account please do so. You can see the multitude of messages on file.  I spoke to a lady today from Rogers and she could not fix the situation 

[RogersCorey]

Hi again @shirlhoward! 

In order for us to look into this account, I will need you to PM us so that I can safely and securely gather the account information.

For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey