I cannot get authentication for global tv app

[Cami123]

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating

***Edited Labels***

[Lurker_Returns]

Can you walk us through the exact steps you're going through and what platforms you're attempting to authorize?

[cecillsmith]

I am having the same issue trying to activate global TV app from my roku. I enter the activation code from the app at watch.globaltv.com/activate/ and select Rogers as the provider which takes me to the login screen for Ignite. I enter my login credentials and an error message comes back that it cannot authenticate at this time. I have tried a number of times over the past few days with no success. I also double checked my credentials on the Rogers site and Ignite streaming app.

[RogersCorey]

Greetings @cecillsmith!

Just to confirm, you have no issues accessing Global on your TV or through the Ignite TV app? Do you happen to have a VPN enabled while you're attempting the activation?

Regards,

RogersCorey

[Sgaristo]

I was just told by a Rogers agent on the phone that with ignite you cannot access the global TV app, it is just something that doesn’t work he said, and had to check with another department to get this answer, I had the same issue on my roku. Sucks!

[alextheangel]

That is not true, I did have issue to authorize my channels to global  ( and TSN , CTV ets ) when I first switched from legacy platform to ignite, but after several month and couple of "tech" calls , those finally would worked. You just have to keep calling/livechat ,  maybe ask nicely for some kind of "freebies" like extra tvboxes or extra monthly credit.

[Jillian88]

I'm having the same issue when I try to sign in through Roku, and through the Global TV app. Just noticed your post is two years old, so clearly nothing has been done about it since then.

[RogersMoin]

Hello, @Jillian88.

Welcome to our Community, and thank you for joining this thread. It could be a temporary issue with the Global TV authentication. Can you sign into Global TV online at globaltv.com? To isolate the problem, can you check if you can sign into other channels like CTV and City TV online?

We look forward to hearing from you. 

Cheers,

RogersMoin

[Jillian88]

I can sign in through GlobalTV.com website on a computer, but apparently the only thing I can access is Global News, no other shows.  Every time I try to sign into the website through the web browser on my phone, the only thing that happens is I'm told to download the app from the Apple Store or Google Play.

And no, I've had no issues signing into other channels.

[RogersMoin]

Hello, @Jillian88.

I appreciate you trying the Global TV website sign-in. It seems the Global TV portal can't see your entitlements. We can look into it further for you. Please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Thanks,

RogersMoin