Favorite channels Not showing on Guide

[jodimack]

I added channels to favorites. Just noticed this morning its missing channels, even though they are marked as favorites. I am on my favorites listing, it shows on all channels marked as favorite but not on favorites view?

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[RogersMaude]

Good day @jodimack,

Thank you for posting your inquiry to the Rogers Community! We certainly want to help you resolve the issue you're experiencing with your Ignite TV Favourite channels.

I see you're referring to "Favorites View". Is it because you've changed the default Guide view in Settings?  

That would be through "Settings" > "Preferences" > "General" / "Default Guide View" and then "Favourites".

Have you performed any troubleshooting steps since noticing the issue?

I'd recommend you to firstly, reboot your Ignite TV set top box:

1. Press the Rogers or Menu button on your Rogers remote control.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Power Preferences.
5. Scroll down and select Restart.
6. On the next screen, select Restart again to confirm the restart.

Tip: You can also use the “Restart Box” voice command with your remote to restart the box.

Alternatively, you may want to restart your gateway as a whole if you have not done so in a while.

Let us know if you still encounter this issue - we want to help you fix it!

RogersMaude