Exchanging flex stations

[SMT13]

I just had ignite installed a few days ago and am trying to exchange flex channel.  I keep getting the same error.  Any ideas, chat isn't helpful at all when I called Rogers had the same issue -

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[57]

Exchanging the Flex Channels should be available a day or two after you get IgniteTV.  Please be patient as the pages load - this can take several seconds before the page is properly loaded. Wait until any pages are fully loaded - you should be able to see the "spinning circle" beside the URL stop spinning and/or the dancing jelly beans stop.  Here's a link to other tips like using a clean browser without extensions like pop-up blockers or ad blockers, etc:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

If it still won't work for you, contact @CommunityHelps :  

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

[maurice13]

I have to say that it is dispiriting to see that an issue that was raised in April 2023 still exists and the telephone line-up is so bad even in the middle of a work week. I joined Rogers TV a week ago and I still haven't been able to access the 'Exchange Flex Channels' web page. The 'Technical Error' message from Rogers cited in the original complaint (above) continuously pops up for me too and the instruction is clear that the problem may be solved if I try again to connect to the page . And I did try again, and again, and again to no avail. I tried to connect with two different browsers but no luck. So in this tucked away forum, I now read that I should  disable my browser extensions? Why not re-engineer the web page once so the privacy of all customers is maintained? And to think I gave a positive review to a young lady from the President's Office a few days ago. OK, so to my question -  precisely which extensions have to be removed to access the page?

[57]

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@maurice13 wrote:

...  precisely which extensions have to be removed to access the page?

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It's difficult to say, but it's usually something like an adblocker.  Please see the lengthy list of tips I supplied in the link in the post above yours - link again below:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

It's usually easy to test by using a clean/new/unmodified browser that has not had anything done to it, like adding adblockers, etc.  I always have one on my computer for test purposes.  The other option that often works is to use Incognito or Private Mode, depending on what the browser calls it.  If none of this works, then you can PM the mods on this forum as I indicated in the post above yours.

[maurice13]

OK, so now I think I understand. Since Rogers cannot be bothered to reengineer these flex channel web pages to be more user-friendly, the onus is on we, the paying customers, to set up new, vulnerable browsers as a work-around, in order to read and use several Rogers web pages. What’s wrong with this picture?

[-G-]

@maurice13  MyRogers and the Community Forum normally work fine even with content blockers active.  However, uBlock Origin will break https://ignitetv.rogers.com/ .

Code changes in browser updates can also cause web sites to break.  However I have also not experienced any problems with Chrome 120 (or Chromium 120-based browsers) or Firefox 120.

If you experience breakage on a web sites, clear ALL cookies, cache and site data/local storage (for all time) to ensure that the browser is in a clean state.  If extensions that you install break a site, that's also on you to fix.

As for the "Technical Error" message that you see when exchanging Flex Channels, in my experience, it is due to a problem with your account that the MyRogers web site code is not able to cope with, so it just throws up an error.  There is nothing that you can do to fix it.  You need to report the problem and the Rogers web site teams need to rectify it.  The sorts of things that cause it are things like a Flex Channel that ceases or is about to cease broadcasting.  Rogers removes it from their lineup, you are still subscribed to it, and the web site code does not know whether or not to remove it from your Flex Channel lineup because, depending on the timing, it could still be broadcasting.