number of rings before message picks up

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I've Been Here Awhile
Posts: 2

Re: number of rings before message picks up

I tried dialing *94 to reset number of rings before voicemail answers, but get no tone , only silence and then the busy sound. Help, I have been working on thbis awhile and continuously give up. Three rings is too short to get to phone.

Resident Expert
Resident Expert
Posts: 13,942

Re: number of rings before message picks up

Just to confirm, you do have the rogers answering service?



I've Been Here Awhile
Posts: 2

Re: number of rings before message picks up

yes, I do have rogers answering service

I've Been Around
Posts: 1

Re: number of rings before message picks up

Can you be more specific regarding the steps to take

Resident Expert
Resident Expert
Posts: 2,520

Re: number of rings before message picks up

sure. lift up the handset, you will HEAR the dial tone, look at your phones numeric keys, and PRESS * 94, you will hear a confirmation tone, then PRESS the number that corrisponts to how many RINGS you want before your voice mail answers, so if u press 2, it wil ring 2 times, and if u press 9 it will ring 9 times, cant get any more specific than this.



I've Been Around
Posts: 1

Re: number of rings before message picks up

This worked like a charm!  Thank you for solving this problem for me...  My voicemail was picking up after 2 rings!  Now it's set to 6...   Perfect!

 

Thanks again!!

 

I've Been Around
Posts: 1

Re: number of rings before message picks up

I have tried doing these steps on my rogers business line and it DOES NOT work. I dial *94 and it says it is incompatible?

Please help!

Rogers Employee mavriq
Rogers Employee
Posts: 1

Re: number of rings before message picks up

Hi @sdugdaleTitan welcome to the forums!

 

It sounds like you are setup as a business account that might not allow this feature.

 

How many lines are on this business account?

 

If you call into customer service a rogers agent should be able to change the number of rings before it goes to voicemail (depending if you have authorization of course to do so from your company)

 

Hope this helps.

I've Been Around
Posts: 1

Re: number of rings before message picks up

I have an 86 year old Mother for whom I have a home phone .  It rings 3 times then quits.  Unless she is right by the phone she misses 100% of her calls.  What can I do to fix this problem?  She has no other phone for forwarding.

Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: number of rings before message picks up

Good Afternoon @Birder1024,

 

Welcome to the Community Forums!

 

If you look at page 1 of this thread you will see that one of our other moderators @RogersReggie, has posted a step by step guide on how to change the number of rings before it goes to voicemail. 

 

Let us know if you have any trouble after following those instructions.

 

@RogersGabrielle