Home phone

[Whiz]

I just upgraded my old 3 g box to the ZTE WF 723 all lights work fine I can dial in and out ok. The problem is that the system is set to auto dial my security monitoring station if there is an alarm. The old system worked fine for years the new system clicks to auto dial in an alarm but does not connect to the monitoring company. The sim card in the new unit was inserted by a roger's tech and all I did was to plug in the power and connect the phone line. Everything else work's fine I have had the online rogers techs check the ZTE box from their end they say its all ok. Any thoughts

**Labels Updated**

[RogersCorey]

Good morning @Whiz!

I am sorry to hear that you're having difficulties with your alarm system?

Who is your alarm company? Have you tried contacting them directly for support with their system? They should have updated their services to account for the sunsetting of 3G service.

~RogersCorey

[Whiz]

Thank you i have had their techs in to look at our system they say it working fine? The phone just does not dial the monitoring company ( Armstrong Communications)  when there is an alarm. I will check with them to see if they are upgraded to 5G but not sure what that would affect just phone call

[RogersCorey]

I would definitely recommend calling your alarm company back for additional support. It is their equipment that performs the auto dial, we only provide the cellular connection.

If their service only works over 3G, you may have troubles.

3G network retirement - Rogers

~RogersCorey

[Pauly]

I already see one problem, using the wireless home phone adapter (ZTE WF 723) for an alarm system is not always ideal.

Back in the day, alarm systems used a traditional copper home phone line to communicate to the monitoring station to let your provider know the status of your alarm.

Over the last 2 decades, home phone lines have been disappearing.

Because of this, Alarm companies had to adapt to this, so they could continue with monitoring.  Alarm companies started offering Cellular Radio modules that goes into your alarm system panel, and contain a Sim card, they send out a signal to the alarm company over the cellular phone network they do not necessarily dial a number like the phone line connection did.  So instead of paying for a home phone line, you would ask your alarm company for this and pay for this service instead.

THe way you are doing it, using a wireless home phone, that connects to cellular network, in theory might work, but might not work.  It uses an old school technology like a dialup modem, that send audio signals over the phone line but since the phone line needs to be converted to digital for it to send wireless, sometimes some frequencies are not always received properly on the receiving end.

The cellular based modules that the alarm companies provide solve this as they transmit digital information to the alarm monitoring station instead of the old school dialup modem like signal