I am interested in getting Rogers home phone. I have TV/Internet with Rogers, home phone with Bell.
My question is about installation/connection issue. My Bell phone line comes into my home in the workroom/furnace room into a junction box, then the phones lines exit to various phone jacks throughout the home. MY Rogers cable line enters the home in a different area of the home.
How will Rogers install home phone so that all my existing phone jacks work?
Yeah, normal installation in most cases.. most people have the power, bell lines, and rogers lines in the same spot. Makes it a lot easier.
If you cant get a rogers cable over to that spot, there are still some options.
First thing (regardless of setup), is to make sure the incoming bell line is DISCONNECTED from the junction box. It can cause issues if its left connected.
Really all you would need, is to have a phone line connection period, near where there is a cable connection. So it can be anywhere/any room. It doesnt have to be connected into an 'input' on the junction, then shared out, etc. The lines run in parallel, so you can plug into anywhere.
Hope that helps.
Do you happen to have a phone plug anywhere near the cable entry point? Rogers uses a separate modem for Home phone service. If the tech were to simply disconnect the existing Bell cable, it should be possible to run the entire phone system by plugging the output of the Home Phone modem into the nearby phone plug.
Now, with the new Ignite TV service, a new Arris XB6 modem is used to provide TV, Internet and Phone services, all in one instead of separate modems. That modem also has two phone output ports on it. Same situation here, disconnect the Bell cable and plug one of the modem's phone ports into the existing home phone jack and in theory that should work.
In the junction box you should see a 66 block where all of the home's phone cables are connected. That provides the common connection point for the entire system, but, there shouldn't be any problems with driving that system from any connected point instead of at the junction box.
At the end of the day, its up to the tech to determine where and how to connect, but, it you have this figured out ahead of time it would certainly make the installation much quicker and probably easier.
So my best option is:
1. Have Rogers tech disconnect the Bell line coming into my home.
2. Install a Rogers Phone modem close to my Rogers cable line.
3. Connect the cable line into the phone modem.
4. Run a phone cord from phone modem into a nearby phone jack
That would allow all my phone jacks throughout the home to work off the Rogers phone modem.
Yes, and do make them wait until you test all your phones in your house - there have been situations where the installer neglected to plug the connection to the current wiring properly. And others have had similiar issues too.
Saves having to come here and have us try to walk you through the trouble shooting, or having to try to get the tech back at no cost.
I live in a condo apartment. Can the technician disconnect the Bell line for my unit in the building?
The technician "Should" absolutely be able to. Just because the inside wiring of your condo unit is currently in use by Bell does not mean its "tied down" to Bell permanently. There is a junction point somewhere in your condo, probably within a closet which the main feed comes in and that is where the Bell signal and the inside wiring interconnect each other, all the technician has to do is to figure out where is this point of demarcation and disconnect it.
Now a days with newer construction, disconnecting the bell wiring is as easy as unplugging a small RJ11 jumper wire between one jack (Demarc) to another RJ11 jack (Start of customer inside wiring). Older buildings may not have modular RJ11 jacks but still can be disconnected by removing wires from a set of screw terminals or punch down blocks, so yes it is very possible. I used to be a technician (not for Rogers, but for a third party telecommunications) myself and did this kind of work all the time.
Once the Bell is disconnected, the technician can easily re-use your existing phone jacks and wiring with Rogers Home Phone or Rogers Wireless Home phone or Rogers Ignite Home phone by simply plugging a phone wire from the Rogers phone terminal to ANY phone jack in your house, it does not even have to be the same jack that the bell wire was connected to.