Rogers.com Website Issues

[57]

Not sure if this is the right spot to post, but I've gone to a number of different FAQs and search results on the Rogers Website and none of the dropdowns work for me. I click on it and there's only a blank space below.  Here are some sample links:

https://www.rogers.com/customer/support/article/anyplace-tv-overview

https://www.rogers.com/customer/support/article/streaming-ignite-tv

I've tried Chrome and FF on my Mac Mini, as well as Safari on my iPad.

***EDITED LABELS***

[BS]

@57   I have the same problem - tried all standard trouble shooting, - cookies, checked for blocking on my firefox which was off, I don't have any ad blockers, etc, etc.  Firefox, Chrome, Edge and Opera - none of them will the FAQ drop downs work at this time.

Rogers - the only web site that I constantly find things that don't work, and no it is not my most frequently accessed web site.

So roll it back to previously working version of code structure, and debug.  Theoretically, the rollback is minutes.

Bruce

[OLDYELLR]

Same here. Firefox.

[57]

Rogers Website has more problems in one website than I encounter in all the other websites I visit combined. Here are but a few recent examples:

1. ForumLogin Issues - These have been present for years and we get a new batch of login problems every few months. (Just one sample link below - there are several)  It's a wonder people can even make it here.  These must be very persistent customers to get this far.

https://communityforums.rogers.com/t5/Community-Questions-Suggestions/Signing-in-to-the-forum/td-p/3...

2. Free Previews Webpage Not Kept Up-to-Date - This has been present for years and although the Free Previews are sometimes updated, even those "new" webpages often contain out-of date information for some channels.  Link Below:

https://communityforums.rogers.com/t5/TV/Free-Previews/m-p/411335#M44564

3. Internet Usage Incorrect:  This one went on for way too long considering it was a "simple" factor of 10 error:

https://communityforums.rogers.com/t5/Internet/Data-Overage-Error-Why-did-it-occur-amp-How-to-quickl...

4. Dropdowns on all Rogers FAQs, etc not working:  How this one can happen is beyond me. How it can take more than a few minutes to fix is again beyond me.  After all, this is where people come to get their answers and the answers are not available... 

https://communityforums.rogers.com/t5/Community-Lounge/Dropdowns-not-working-in-FAQs-etc/m-p/439541#...

5. Rogers Bank MasterCard:  Here's an area where I thought problems would not be tolerated, but even here, there were issues with the new website and some of our previous functionality was taken away.  (I realize this is not Rogers "normal" website, or forum, however, it does have the Rogers name on it.)

https://communityforums.rogers.com/t5/Community-Lounge/Rogers-MasterCard-New-Online-Banking/m-p/4381...

I really don't know what more I can say... 

[BS]

@57   I should clarify my statement on minutes - theoretically, if programmers and implementers follow best practice steps about development, testing off line, then confirming all is functioning on the live bed on all browsers before signing off on the  completion of the programming project, and made all backups and full documentation, it is minutes, once someone is assigned to do it.

What blows me away is how it went live that way -  as a project manager, if I saw this happen with my teams, I would have said, "did anybody test the functionality you changed before you signed off?"

It is only Tuesday, and it was identified on the weekend, I don't know how fast Rogers can get the team back to fix it.

It seems that we have a group of regular and committed members like ourselves that are starting to become tired of the nuisance factor that is being created by things like log-ins, unpredictable web site, frequent web site issues and so forth.

Oh well, this is Rogers and yes, we are definitely a persistent group of customers, and people who just want to help our fellow community members.

I am not sure why I keep going to be quite honest.

Bruce

[RogersCorey]

4. Dropdowns on all Rogers FAQs, etc not working:  How this one can happen is beyond me. How it can take more than a few minutes to fix is again beyond me.  After all, this is where people come to get their answers and the answers are not available... 

https://communityforums.rogers.com/t5/Community-Lounge/Dropdowns-not-working-in-FAQs-etc/m-p/439541#...

Greetings @57!

I am happy to report that the above issue has been resolved.

When you notified us via this post, we immediately reached out to our colleagues that handle these sort of issues with Rogers.com and they were already aware and working on a fix.

I understand that technical issues such as this are frustrating to the end user but our chain of support is working busily to get them resolved for you.

Thank you so much for bringing this to our attention. Please don't stop pointing out when things are broken! We are not sleeping on this information and it really is valuable to our team.

Thanks again!

Regards,

RogersCorey

[57]

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@RogersCorey wrote:

Greetings @57! I am happy to report that the above issue has been resolved.

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Thanks. I noticed it was working last night, but wanted to wait until today to check again.

[azo]

Ignite TV section on Rogers.com website not accessible

Well I am quite frustrated. The ignite TV web site https://www.rogers.com/web/consumer/myrogers/tv is not accessible. keeps refreshing. 

[57]

@azo : These sorts of issues are often related to something in your particular setup, like a pop-up blocker, or adblocker, etc.  Here's a post with things to try that have worked for people in the past.

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

I was able to login just fine a minute ago.

[meg709]

its still not resolved. the only place i can access the website is on my phone and i want to use my computer

[57]

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@meg709 wrote:
its still not resolved. the only place i can access the website is on my phone and i want to use my computer

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Did you look at the link in post 9 of this thread, copied again below in a newer form:

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/46...

If you try all the options in that link (like Incognito or private mode) and you still can't get it to work then you may wish to contact the @CommunityHelps people.  See link below on that:

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

[Mommy3]

Ive had this very same issue on and off for years now. I log into the website fine but then as soon as I click on anything such as billing or accounts etc it kicks me out and makes me sign in again. Tired of only being able to use the app, not able to do as much there. They must be racking up the customer service costs because of this. Ridiculous. Ps Hubby is IT and we've tried everything on our end to fix it.

[RogersMaude]

Thank you for bringing this up to our attention @Mommy3! Sorry to hear you've been experiencing issues accessing some tabs of your MyRogers online profile via browser.

I know you mentioned having tried some troubleshooting steps since your husband work in IT. However, in order to help us identify the issue it would be helpful if you could specify whether you noticed the problem during a specific timeframe or if it's ongoing.

Have you tried to log in to MyRogers via different browsers and experienced it accross all platforms?

Is it still ongoing, at this time? When this takes place, do you try to clear the cache and delete the cookies?

Please don't hesitate to let us know if you require further assistance! We definitely want to help you resolve this.

RogersMaude