Rogers Mastercard 2% cash back problem for Shaw customers

[Jay3737]

I'm a Shaw customer who used Shaw internet and Shaw mobility. I already migrated Shaw mobility 

to Rogers Wireless But I'm still using Shaw Gig1.5 internet. 

Rogers recently launched Rogers Mastercard and it seemed cash back rewards was very good for 

Rogers customers (no annual fee, 2% cash back if you have 2 eligible Rogers/Shaw products).

In order to get 2% cash back, customer needs to link 2 accounts to  Rogers Mastercard, So I linked

Rogers wireless account But there's no way to link Shaw internet account to Rogers Mastercard.

I talked with Roger Bank CSR But they said I should talk to Rogers Communication Centre to get

merged account# and they transferred my call to Rogers communication CS who belonged to Shaw 

and the CS told me there's no merged account as far as she knew and I should talk to Rogers Bank

for that matter which gave me frustration. I received an e-mail from Rogers bank that as of Aug 24,

Shaw internet customers can enjoy 2% cash back as long as the customers have 2 eligible products

(Rogers and Shaw) like me But in the real world, it does not. The real issue is No one in Rogers and/or

Shaw give clear solution about this. They just tossed my call to another departments and had no idea

about this question. If I knew that I would face this issue, I would not switch my Roger World Elite Mastercard

to Roger Mastercard. 

[RogersMoin]

Hello, @Jay3737.

Thank you for being our Community member; 2% unlimited cash back with an eligible mobile and home service sounds fantastic.

As a first step, it's good to know you linked your Rogers Wireless account with Rogers Mastercard. By linking, you mean you set up auto payments with Rogers Mastercard, correct?

Why can't you set up auto payments with Rogers Mastercard for your Shaw Internet account?

Currently, we can't merge/consolidate Rogers Wireless and Shaw Internet accounts. Once you have both your Rogers Wireless and Shaw Internet set up for auto payments with Rogers Mastercard, and you still don't see the 2% cashback, please continue with Rogers Bank support for the resolution.

I appreciate your patience!

Cheers,
RogersMoin

[Jay3737]

Thanks for the reply But your suggestion didn't work out.

Please reply back with 100% solid answer instead of assumption after you consult with the related

specialists (Rogers Bank, Shaw together with Rogers Team)

Thanks in advance

[jasonzxlee]

was your issue resolved?

[davidcao2002]

I have the same problem, I am Rogers Internet user, not mobile user, I think I also qualify the 2% cash back, but I could not link account, I called Rogers bank, they could not resolve the issue and asked me to go to Rogers store, and the Rogers store person asked me to talk to Rogers bank, I am going to cancel the card

[RogersMoin]

Hello, @davidcao2002.

Welcome to our Community! We're glad to have you join this thread.

Thank you for being a Rogers Internet Service user; this product should qualify for 2% cash back and 3% when redeemed towards paying a Rogers bill. 

How are you linking your account? Linking your MyRogers account and Rogers Mastercard is just setting up automatic payments. Are you encountering any issues with setting up automatic payments?

I look forward to hearing from you.

Cheers,

RogersMoin