After 35+ Years I'm Parting (Most) Ways With Rogers Soon

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I'm a Senior Advisor
Posts: 2,153

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

@Ziibeltw In terms of the credit rating issue - if you have the documentation, which you seem to, then contact the credit agency with all documentation and request confirmation of such from Bell and get the rating cleared up.

 

Glad you got a good deal, but the other gentleman got a deal he was happy with, and maybe his experience will be different.

 

Bruce

I'm a Trusted Contributor
Posts: 557

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

I did all my dealings with Bell directly rather than through a rep, & they seemed quite helpful.

I phoned Rogers today and was told there'd probably be a $100 penalty for breaking my contract anyway, so not all painless.

I'll be locked in for 2 years on this if and when I switch.

Peter
Toronto
I'm a Senior Advisor
Posts: 2,153

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

And bottom line from my perspective @pmcsplaza is that you made a decision that it was time to move on due to a number of concerns about Rogers services that you chose not to go into detail on which is your right.

 

It is your decision and you did your shopping and decision making based upon price, service, customer service and past issues.

 

It really is none of any of our business what you decide, and we all have had our own unique experiences, and for me, I do as others have said, "we wish you luck and enjoyment in your future entertainment choices.".

 

Take care Peter and hope you enjoy your new services.

 

Bruce

I'm a Trusted Contributor
Posts: 557

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

Thanks 😉

Let's hope I don't regret the move.

Now if Rogers rewired my entire complex (28 floors with 16 apartments on each) with their fibre-optic cabling I might consider returning.

We shall see.

When I spoke to Sales about the cost of termination they never even attempted to talk me into staying apart from a general statement that Bell's service was inferiror, in their opinion, but no offers at all.   I found that strange.

I'll still have Rogers Mobility so wont be totally gone.

All the best to you.

Peter
Toronto
I'm a Trusted Advisor
Posts: 32,018

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

Hello @pmcsplaza

I noticed that as well. You have to be firm and on ground in order to get anything with Rogers now and days I noticed. The reps don't seem to want u to stay or leave. They just say how the competition is inferior yet I noticed the same with Rogers as well. Lack of many things.

Hopefully with Bell you are set and all works well!
I'm a Trusted Contributor
Posts: 557

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

I'll report back once established.  As I said, I'm keeping my 2 Rogers Mobile accounts.

Peter
Toronto
Resident Expert
Resident Expert
Posts: 13,994

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

Everyone needs to evalute themselves, their situation, etc.. seperately.

I have had a TON of offers from bell for 'cheaper'

Yeah... other than where i live, they haven not got Fibe FULLY here yet. (maybe 1/3 of the town?)  It would be the only thing that MAYBE compared.

So they want me to switch to satalite, and 6mbps DSL.... Yeah, no 😛
Perhaps when Fibe comes, i will re-evaluate.. but it will all depend.

My household (and wife more specifically) has really got used to the 8 Tuners.  Allowing X many recordings and still able to watch live, etc.
Bells is not BAD in that regard..  but we have 3 tvs in the house right now.  (living room, den, master).  Looking to add a 4th to my sons room.. which cant do easily with rogers as it was not wired.  The wireless Fibe would be great.
But then even the bell tuners would be limiting.  If i watch in the den, son in his room, now only 2 left for my wifes stuff 😛 (at least with rogers, the regular TVs all have their own tuners, etc.

Will really have to see how/what changes.
If the Rogers new IPTV offering is much the same.. may not be jumping onboad that anytime quickly.

 

 

 

All i can say is, for each person to check thing individually.
And for heavens sake... DO NOT just go on price alone.
THe amount of time i see people saying "Wow, got a great deal, $30 unlimited internet from X" then go on to complain it buffers netflix sometimes.. kids cant be on at the same time, etc.
Well yeah.. great price.. but thats because you are getting a SLOOOOOW package, and why you are having issues.



I'm a Trusted Contributor
Posts: 557

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

I went for Fibe as it's new in my building and promises faster and more reliable service.  Rogers can't offer Fibre-Optic service in my area at this time.   It will be a huge job rewiring this place as it's so big.   Currently there are at least 8 cable junction boxes serving it, so you can imagine.

I can only hope my switching lives up to its promise as I'm locked in for 2 years.

 

Peter
Toronto
I'm a Senior Advisor
Posts: 2,153

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

For myself, I have been flip flopping back and forth - What I would really like is the new "new customer" package of the 150 at 69.99 and total price for starter + 5.00 rental for HD terminal and HBO is around 109.00

 

I don't need the speed - me I have one TV, only two of us in the house, and two old CRT (old tube tv's), but top of the line at the time.

 

But to date in my discussions of what I want to do, there has been no movement as they will only discuss moving things around on the old VIP, or switching to new ones.  

 

That model above for one year only saves me money, and I would probably drop it down to 30Mbs when the price goes back up as I don't need the speed.

 

It is great to see the discussion of companies based upon what are our actual needs, because it is tough to get a rep to enter into that discussion without leaning us towards the bundles as set.

 

The only reason I want the TV side of things is we like HBO, and maybe we would add or remove channels as deisred.

 

And of course they will claim the competitor is inferior - for most of us, it would be because Bell can only offer 30-50 Mbs, their box only has 4 tuners, they don't have those awards, etc, but none of these make it inferior in my perspective place - I only need 30, I need unlimited and they give it on 30 for a small add-on as do all other competitors, I only have one TV that we watch recorded channels, so 4 tuners are fine, and we are actually contemplating dropping Cable anyway.

 

So the reality is that the only thing they can say to me is that the other guys are inferior, because they don't offer the channel mixes I have developed on the other companies (exactly what I want and cheaper than getting the top Rogers one + one channel (not a bonus) in order to get what I want to watch).

 

The thing I like about going real low on the TV mix, is that there are some stations I watch that are not over the air, but the season for them are all done, so I would stop them until the new series came out.

 

So, when it comes time, I will make a decision, not so much on price, but on my needs, which Rogers just isn't being flexible in their design.  If I can get less for less (i.e., less channels that I don't watch, for less money), then I would probably go else where.  That was the principle of pick and pay, and some of the competitors have done a great job, I would rank Rogers worst for my mix and price required to get it, Bell is about the same, but I can get low speed and unlimited, and the other companies that feed off the main company lines, one of them in particular meets my needs perfectly at about 40% less per month.

 

So as we have all said, to each our own, here's to good comparisons, see what you can get (a new deal from a new company is the same as retentions giving us less to compete), but for me, it is the product mix that Rogers is failing me on.

 

I will see, but I get a funny feeling at the moment, that they aren't going to work hard to keep me.  They seem to be more after getting the switch from other companies - most importantly, it gets people over just in time for IPTV, and for us who are stubbornly wanting to stay with VIP and are even ok with our current boxes, might as well let us go - just my opinion.

 

Still stumped on the final decision.  One day I will have to get off the pot.

 

Bruce

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Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

We pay over 500 a month to rogers and today we had a terrible experience with a billing rep on the phone. She did not show any interest in helping us, never said she was sorry our service was out due to a line issue, was rude, cold and condescending to us. Never once thru the entire call thanked us for our business and even at the end we thanked her as we have manners and she never even said thank you at end. We are looking around for other options
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