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RogersMaude
Moderator
Moderator

Hey Community,

 

As part of our network and customer experience investments, we've introduced Spam Call Detect, a feature to help you avoid answering unwanted and fraudulent voice calls. 

 

Spam Call Detect uses a self-evolving analytic engine that is constantly improving to monitor calls coming into the Rogers wireless and wireline networks in real-time and evaluates if they are suspected to be spam or fraud.

 

Incoming calls identified as potential spam or fraud will show up on a phone's call display with a warning message such as "Likely Spam" or "Likely Fraud" to help customers decide whether to answer the call. With time, the technology will become even more accurate in predicting whether a call is unwanted spam or fraud.

 

A service powered by Hiya, Spam Call Detect builds on existing measures we've already implemented through our work with the CRTC to combat unwanted calls including Universal Call Blocking, which stops incoming calls from telephone numbers that don't comply with North American or International numbering plans, and STIR/SHAKEN, which authenticates caller ID information for Internet Protocol-based voice calls.

 

Since its implementation, we've flagged over 250 million spam/fraud calls for our customers. 

 

Spam Call Detect is now automatically available at no extra cost to Rogers wireless and home phone customers that have Call and Name Display functionality.

 

spam call detect.png

 

Learn more about Spam Call Detect feature and what it means, here.

 

1160 Views
3 Comments
3 Comments
57
Resident Expert
Resident Expert

This feature is very much appreciated.  A significant percentage of my Spam/Fraud calls are now labelled as such.  This labelling reinforces my habit of not answering any calls that are not in my own phone directory, which also have a distinctive ring on my home phone.

 

I let all calls that are not in my directory go through to voicemail and very few Spam/Fraud callers bother to leave a message.  I have noticed that more calls are now being labelled as Spam/Fraud since the feature was introduced in late 2022.

GRD1
I've been here awhile

But the feature labels all calls as Likely Spam.  It also does NOT ignore calls routed through other software phone services.  The screening software is flawed and as it is so useless, an opt out option should be available.

57
Resident Expert
Resident Expert

@GRD1 : I'm not sure what you mean by "all calls labelled as likely spam".  For me, it only labels spam or fraud calls this way. Normal callers simply ring through normally. When you say "other software phone services", I'm not sure what you mean by that, but if those services have been known for distributing spam, than that may be the cause of your issues?