Rogers launches national customer contest for Taylor Swift | The Eras Tour

[RogersZia]

Attention Swifties! Are you ready for it? 

Many of us waited to get the elusive tickets to Taylor Swift |The Eras Tour last August. We lined up for virtual wait lists, it turned out All Too Well for some and it was a Cruel Summer for the rest of us. 

Soon You’ll Get Better, Rogers the presenting sponsor for Taylor Swift | The Eras Tour in Canada, and we’re giving our customers the chance to win 1 of 35 pairs of tickets every week to the Toronto or Vancouver shows.​  

Here’s how you can enter your ticket-winning era: 

Who will receive an email or text with details on how to enter the contest? 

Rogers customers with eligible accounts in good standing will receive an email or text.  If you are subscribed to marketing  communications, you're already on the list and there's no action on your end. If you have previously unsubscribed, please reach out to RogersLovesTaylor@rci.rogers.com or mail-in your entry. 

 I’m a Rogers customer, how do I enter?   
You’ll receive an email or text message with contest details and a simple way to enter the contest. 

Are you a customer but didn’t get an email or text message?   
You may have unsubscribed from our communications. Please reach out to RogersLovesTaylor@rci.rogers.com or mail-in your entry. 

Are you a new customer?    
If you become an eligible Rogers customer with a new subscription, and have not received a contest invitation within 7 days, please contact RogersLovesTaylor@rci.rogers.com or you can mail-in your entry.   

Want to become a Rogers customer? Check out our latest deals by visiting Rogers.com or visit a retail store. See the contest rules for more information in the FAQs.

[Mandy13]

Why is it so difficult to enter the contest. I didn’t get an email and I am a community member 

[Samanthab1]

Oh Rogers, 

With the salt air & rust on my door, i’ve never needed anything more to start off the beginning of August !! 

I will be watching my email & texts, for the hope of it all ! 

[emmalynnclark]

I'm not sure if I am subscribed to emails and text messages or not. When I log-in to my rogers account I cannot see any next steps about how to enter. Please help!

[stephbee93]

Now that I see the other comments I know I’m not the only one who didn’t get a text or email … 

pleaseee let it once be meeeee , change the prophecy , I’m begging on my knees 😭

[Seangillard]

How do we get am email!? Been a rogers customer forever, wish there was more info on this!

[57]

Per post 1 of this thread, I got a text last night.

Also as per post 1, I signed into MyRogers with my computer browser and there was a link there.

Taylor1

[Trojan65]

No email. No text. No help when reaching customer service. I can get texts about cell phone plans and new phones… but not the text I actually want from Roger’s. 

[stephbee93]

Wanted to update I just received the text💕💕💕 THANK YOU ROGERS FOR EVEN GIVING ME A CHANCE 😭 screaming , crying , perfect storms , YOU can make the tables turn 💜

[Josuhfeen]

Why are there no further instructions on how to actually enable the messaging? I don't remember opting out and haven't received anything. 

It's not a simple find. Can you please provide clear instructions on how to opt into marketing communications? 

[Bryan_E_Crane]

Same. Didn’t get a Taylor Swift email. I always get Rogers emails. 

[strawbs8]

I haven't received a text or email, and there is no link when I sign into My Rogers, to enter the contest.  Am I missing something?

[jennigirl0801]

I really hope this isn’t just for mobile customers! I haven’t received an email yet, but all of our home services are with Rogers

[kslui]

I got this:

Rogers customers have a chance to win one of 35 pairs of tickets weekly to Taylor Swift  The Eras Tour in Toronto or Vancouver. To enter the contest, reply with text.

[57]

@strawbs8 : Did you login to the MyRogers Website?  (I didn't see it in the MyRogers App, but I might have missed it.)

[strawbs8]

@57 yes, I logged in to My Rogers on my pc.. that's also where I posted my original comment above.  The instructions say if you did not receive text or email, then go to My Roger's for a link, but nothing is there. 

Any suggestions by Roger's?

[gb07]

Didn't receive a text or email. Logged in to my Rogers both on my phone and my laptop and nothing on my account. So confused.

[Sbouch]

I didn’t receive anything and I can’t figure out how to make sure I’m subscribed to emails. Ahhhh!

[aleksandra1]

I’d love concert tickets. it would be my moms absolute dream. she’s a single mom who’s raised me alone and deserves a huge suprise like this 

[kslui]

Taylor Swift The Eras Tour in Toronto or Vancouver

So this is not scammer

[Hmm]

What on earth was Rogers thinking when they sent out this SMS with a link? Who authorized this text?

In an age where malicious URLs and spoofing are rampant, customers frequently receive spam messages with names spoofed from Rogers. Scammers and identity theft gangs exploit this method to hack into your phone and PCs. Geesh.

I wonder if the CRTC even cares, because Rogers obviously doesn't.

[Bellchr]

Anyone know how to enter the contest when you did not get a text or email from Roger’s? I logged in to both MyRogers accounts on the app and on the website but no link to enter on either. I have been with Roger’s since 1991 so I certainly qualify. I currently only have 2 internet accounts…..do you have to have a cellphone with them to enter?  I tried calling Roger’s but as soon as you press the number for the TS contest you get a recorded message saying their reps can help you and they wish you luck 🤔. Does anyone from Roger’s look at these community forums?

[RogersMaude]

Hey Swifties!

I understand your interest for the contest and wanted to shed some light on certain questions you brought up.

To participate via contest invitation, you must be a Rogers prepaid/postpaid consumer mobile plan (including wireless home phone & tablet data plan) or any Rogers or Shaw internet, TV, home phone, home monitoring or satellite plan (business plans excluded); and whose Rogers consumer account is in good standing and active or whose Rogers mobile number is active.

To enter the contest without an invitation, you can send via regular mail, 75 words (unique and original) on why you are a fan along with your name, address, day and evening telephone numbers, email address, and age, to the attention of:

The Rogers Ticket Giveaway to Taylor Swift | The Eras Tour in Canada

Rogers Communications, 333 Bloor Street E. Toronto, ON Canada

M4W 1G9 

You can send in up to two (2) Mail-in Entries per person, less any entries earned through the Contest Invitation by having eligible services. It must be received within the entry periods and there is a limit of one Mail-in Entry per envelope.

Hope this helps!

RogersMaude

[brittanyschultz]

Hello @RogersMaude  Moderator,

I have a Rogers mobile plan (account in good standing) and did not receive a text or an email. 

How do I sign up for the email communications to receive these emails for an opportunity to enter the contest? It is not clear on the website, and your post above does not address this question. 

Thanks,

Brittany

[yonexsp]

Wait, you have to send a hand written letter to Rogers to get an invite now

[yonexsp]

Hello @RogersMaude,

You have not answered anyones question.

How to you access your notification settings to get the email or sms. Most have not received anything, and sending hand written please please me letters to OMP is not an answer.

[Heather29]

I have not received a text or email..? Has anyone ?

[Gibby8]

This is so frustrating! We are Rogers mobile customers (4 different phones and number) and our account is in good standing, yet no email or text and logging in to MyRogers is no help. @RogersZia or @RogersMaude can you please help?

[RogersMaude]

Hey @brittanyschultz, @yonexsp, @Heather29, @Gibby8,

We appreciate your enthusiasm and we truly want to help you to enter The Eras Tour Contest - Taylor Swift.

If your account should qualify to participate, and you have yet to receive the notification, please sign into you MyRogers or My Shaw online profile to locate the banner below, in order to click on Sign up now.

Don't forget to check out our Taylor Swift | The Eras Tour | FAQs for additional information.

For further assistance, simply send a message to @CommunityHelps. To learn more on our private messaging system, click here.

Thanks!

RogersMaude

[57]

@Heather29 : I counted at least 4 posts in this thread where people received a text or email.  I'm sure lots of people who don't bother posting here also received something, or they logged into their MyRogers website and clicked the banner.

[RogersYasmine]

Hello @Bellchr,

I can definitely understand your excitement and would like to ensure that you saw the post provided by @RogersMaude found here.

In answer to your question, if you are an internet customer in good standing, then you should be eligible for the contest. I'm sorry to hear that you aren't seeing the contest banner when logged into your MyRogers profile online. As mentioned in @RogersMaude's post, you may still enter by submitting a written letter (in 75 words or less, unique to you) via regular mail expressing why you are a fan along with your name, address, day and evening telephone numbers, email address, and age, to the attention of:

The Rogers Ticket Giveaway to Taylor Swift | The Eras Tour in Canada

Rogers Communications, 333 Bloor Street E. Toronto, ON Canada

M4W 1G9 

You can send in up to two (2) Mail-in Entries per person, less any entries earned through the Contest Invitation by having eligible services. It must be received within the entry periods and there is a limit of one Mail-in Entry per envelope.

Good luck!!!

RogersYasmine