Managing Rogers Xfinity TV Recordings

[RogersTony]

Make the most out of your Rogers Xfinity TV experience by recording your favourite content! Rogers Xfinity TV’s recording features make it easy to schedule and manage live TV recordings. Keep reading to learn more.

Getting Started!

At a glance, here’s what you need to know about recording on Rogers Xfinity TV:

• Recording live TV and scheduling recordings has never been easier, thanks to Rogers Xfinity TV’s simple, user-friendly interface and the innovative Voice Remote.
• All recordings are kept in your Cloud PVR for one year, or until you reach the 200-hour limit.
• Once the limit is reached, your recordings will start being automatically deleted, beginning with the oldest.
• All your recordings can be easily downloaded to mobile devices using the Rogers Xfinity Stream app’s Download & Go feature.

With Cloud PVR, you can record and store up to 200 hours of HD or 4K content for up to one year! For step by step instructions on how to easily record your favourite TV shows or movies, and how to access your saved recordings, please click here. Good to know: You can also use voice commands to set recordings. Check out Using Voice Commands to learn more.

You can also manage your Rogers Xfinity TV recordings by sorting, changing, deleting, recovering them and more! For further information, please click here.

On occasion, we've all experienced when a recording won't play or has unexpectedly stopped. This should be an easy fix. Please click here to find instructions on how to get back to enjoying your favourite content!

Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!

[RAB12]

Do recordings that I delete get permanently deleted automatically after sitting a few days in the delete folder?

[RogersZia]

Hello and welcome to the Community @RAB12,

You've definitely come to the right place :)!

A deleted recording sits in Recently Deleted until it is permanently deleted, or until the program is automatically deleted to save storage.  A recording only has a one-year lifespan in your Cloud PVR! Once it reaches that limit, it will be deleted automatically and, unrecoverable.

Hope this helps :)!

RogersZia

[sheriffoflandma]

How do I record from ignite tv to a usb not to the cloud?

[57]

@sheriffoflandma What you ask for is not possible due to digital rights management (DRM).  Theoretically you could record a programme to the cloud, then, you could use a powered HDMI to component video converter, make use of the "analogue hole" to send a signal to an Hauppauge HDPVR Computer, and then download that file to a USB from the computer.  Why would you want to do this?

[cb_ca]

Hi. I recently tried to use the download and go feature on the xfinity stream app. After I downloaded my shows to my tablet, I turned it off, to watch the content later offline. When I turned my tablet on again, I discovered the app had automatically logged me out, and it had deleted my downloaded content! Is there a setting in the app to tell it not to delete my downloaded content just because I turned off the tablet. I had downloaded the content to watch later offline as the marketing description said, but was never able to view it due to that automatic deletion.

[57]

There seems to be an issue with some people being logged out and downloaded programming deleted.   See the discussion in the following thread.

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/iPad-App-Logs-Out/m-p/525011/highlight/tr...

You may wish to try the recommendations in that thread to see if that fixes your issue.  What is the make/model of your tablet?

[cb_ca]

Hi. I have an iPad Air, 5th gen, iPadOS version 18.3.2.

I will update the iOS to 18.4 and hope that resolves it.

Just a note that my 18.3.2 operating system was newer than the ones  mentioned in the chat stream you shared. So, the issue I described sounds like a bug. 

[cb_ca]

Further to the above... the issue seems to be resolved.

I updated my iPad operating system to 18.4, downloaded some content from Rogers Xfinity, then shut down the iPad. When I booted up the iPad again an hour or so later, the app had not signed me out, and the downloaded content was still there on the iPad. Hopefully this has resolved the issue. Thanks for your response.