Hello Community!
Notice an issue or damage to Rogers-owned equipment outside of your home? Equipment such as pedestal boxes and multi-dwelling unit panels can take a hit due to extreme weather, construction, or snow removal services.
We now have a process to report the location of the damaged equipment and to alert our network maintenance team to investigate as quickly as possible. Use the following to report the damage to us.
How to identify outdoor Rogers Equipment?
Rogers pedestal boxes are usually green.
If you notice an issue or damage to Rogers-owned equipment outside of your home, please report the location of the damaged equipment. We’ll alert our network maintenance team to investigate as soon as possible.
If you are without service(s) due to damaged equipment outside your home, please connect with our Technical Support Team who are available 24 hours a day to help restore service to our customers.
When possible, we will attempt to restore your service first before beginning any permanent repairs to outdoor Rogers-owed equipment.