How to Reboot your Xfinity Entertainment Box

[RogersYasmine]

There are several ways to safely reboot your Xfinity Entertainment Box without the worry of losing any of your settings or content. Below you will find four different options along with simple, step by step instructions.

By Manually Unplugging:

• Unplug your Xfinity Entertainment Box.
• Wait 30 seconds.
• Plug your Xfinity Entertainment Box back in.

From the Help Menu:

1. Press the A button on your Rogers Xfinity TV Remote to open the Help menu.
2. Select Restart.
3. Select Restart again to confirm.
4. Wait a few moments for the system to reboot.

From Device Settings:

1. Press the Rogers button on your Rogers Xfinity TV Remote to open the main menu.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Power Preferences.
5. Select Restart.
6. Select Restart again to confirm.
7. An Xfinity TV welcome screen should display, then the Xfinity Entertainment Box will resume playing the previous channel.

Good to know: If you’re still experiencing a problem with your Rogers Xfinity TV service, run through this checklist:

• The Xfinity Entertainment Box is on, the TV is set to the appropriate input source and tuned to one of your subscribed channels.
• All HDMI cables between the Xfinity Entertainment Box and the TV are firmly connected.
• The coaxial cable feed is firmly connected to the Rogers Xfinity Gateway and the wall jack.
• The cool-down warning isn’t on your Xfinity Entertainment Box. If so, take measures to remove your Rogers Xfinity TV devices from its overheated environment (i.e., remove any other devices stacked on top of it).
• If the TV audio output is connected to a home theatre unit, the unit is on and set to the appropriate input source.

Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!