How to Make Payments to Your Rogers Account

[RogersMaude]

Hey Community!

We know that staying in touch with friends and family, across the country and around the world, is crucial at this time. Some of you normally pay your bill at a Rogers store or by going to the bank. We understand that due to the current situation that’s no longer possible. We want you to know that we support our customers with several flexible payment options.

Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through MyRogers. You can find your current payment due amount under the MY BILL heading at the top left-hand corner of your online bill OR on the first page of your paper bill, under What is the total due? heading.

Payments with MyRogers

Ready to get started? Make a Payment

Via web browser :

1. Sign in to MyRogers.

2. From the Overview tab, select Make a payment.

• In the Make a payment window, enter the payment amount and then select Pay with a credit card, Visa Debit or Debit Mastercard, then enter your payment information in the fields provided.  Prepaid cards are accepted.*

3. Select Review and continue. Verify the payment information is correct.

4. Once confirmed, select Pay now. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing.

5. Select Done.

We’ll send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your MyRogers Payment History within one business day.

If your card has both the Interac logo and a Visa Debit or Debit MasterCard logo, choose the Pay with a credit card, Visa Debit or Debit/Mastercard option.

1. Sign in to MyRogers.
2. From the Overview tab, select Make a payment.
3. In the Make a payment window, enter the payment amount and select Pay with Interac® Online, then click Pay with Interac.
4. If you have selected the Interac Online option, you will be taken to the Interac site. Select your bank. (If your bank is not listed, then it doesn’t support Interac Online.)
5. Sign in to your bank’s website and provide the required information for the transaction. When completed, a confirmation will prompt you that your payment has been received.
6. Select Done.

We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your MyRogers Payment History within 1 business day.

MyRogers App:

1. Open the MyRogers app and sign in.
2. Tap the menu icon and select PAYMENT.
3. Tap MAKE A PAYMENT.
4. Enter your payment information in the fields provided.
5. Tap MAKE A PAYMENT again. That’s it. You’re done!

We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your MyRogers Payment History within 1 business day.

*Please note that we accept all Canadian prepaid cards, except:

• Prepaid Ideal Choice Mastercard
• Prepaid Vanilla Mastercard

Online banking

Check with your bank to see if they accept payments for Rogers accounts.

1. Sign in to your online banking, and make a payment. (If you recently changed accounts or added more Rogers services, please update your payee list with your current Rogers account number.)

2. If this is the first time you are making an online payment to Rogers, you will need to add us as a payee. You can verify your Rogers account number at the top left of your bill before selecting the payee name:

• ROGERS (12 DIGIT ACCOUNT NUMBER)
• ROGERS (9 DIGIT ACCOUNT NUMBER)
• ROGERS (6 DIGIT ACCOUNT NUMBER)
• ROGERS PAYGO/PREPAID

3. Enter your Rogers account number.

When making your payment through the bank, please allow 3–5 business days for processing. A record of your payment will show up in your MyRogers Payment History within 5 business days.

Other Payment Options

By Phone

You can call Rogers at 1 888 764-3771 and follow the prompts to make a credit card, Visa Debit, or Debit Mastercard payment.

By Cheque through Mail

Make your cheque payable to your “Rogers [9 digit account number]” or “Rogers [12 digit account number]” Please write your Rogers account number on your cheque and mail to:

Rogers

PO Box 9100

Don Mills, ON

M3C 3P9

It takes five business days for us to receive and process your payment if sent by mail.

Find more info on how to make payments, here! You can also find answers to many Frequently Asked Questions on our Help & Support page.

Discover what else you can do using MyRogers

Have you checked out our new self-serve hub at rogers.com/support? Find all the information need to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials and more.