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RogersTony
Moderator
Moderator

For Ignite WiFi Pods to perform at their best, they need a strong connection to your Ignite WiFi Gateway modem. We recently enabled the ability for you to connect Pods to your Gateway using Ethernet cables instead of wirelessly over WiFi.

 

This will help optimize the connection between the pod and the gateway by avoiding potential WiFi signal interference, enhance Pod performance, plus free up WiFi bandwidth for devices without an Ethernet option.

 

After you’ve added your pod to your home network using the Ignite HomeConnect app, simply use Ethernet cables to connect an Ethernet port on your pod to an active Ethernet jack in your home. This can be helpful especially if you have an Ethernet jack in a WiFi problem area in your home where a pod would not be able to connect wirelessly to the Gateway.

 

Ethernet jacks in your home are activated by connecting them to one of the gigabit Ethernet ports (ports 1-3) on the back of your Ignite WiFi Gateway modem. Port 4, which is indicated by a red line, supports connectivity for various devices but does not support connectivity to pods. If you choose to disconnect the pod later, it will simply switch back to using WiFi to connect to the Gateway and trigger a refresh of WiFi optimization. You can also connect devices such as gaming consoles to an Ethernet port on a pod, but do not connect pods to each other using Ethernet.

 

Although CAT5e is sufficient for most applications, it is recommended that Gigabit subscribers use CAT 6 or CAT 7 Ethernet cables to maximize connection speeds over longer runs. Please keep in mind that Rogers Technicians are not able to supply general wiring or fishing of Ethernet cables within homes.

 

Benefits of Connecting Pods via Ethernet to the Gateway

 

  • Optimized connection reliability and speed between the Gateway and the Pod
  • Resulting in improved Pod performance extending WiFi coverage for hard-to-reach areas
  • More WiFi bandwidth for devices that do not have a wired option and must connect wirelessly

We hope you enjoy this great option.

                                                                     

RogersTony

4341 Views
9 Comments
9 Comments
TL2023
I'm new here

I am hoping that connecting my pod with an ethernet cable will solve my connectivity problem in my basement. Question: Is it necessary to first bring the pod on-line wirelessly before I plug the ethernet cable in for this to work? I am having a really hard time getting pods to come on line wirelessly despite all of the troubleshooting I have done from the various Rogers resources I have accessed.  Why can't this simply be plug and play?

Any support here is sincerely appreciated.

RogersTony
Moderator
Moderator

Hello, @TL2023 

 

Please see my reply to your blog comment in the recent thread that you created: Pod Offline Despite Green Light

 

 

tbcuthbert
I plan to stick around

Is ethernet connected pods available in BC for Shaw customers of Rogers yet? on XB7s and XB8s?
if not when?

 We have older home with wire mesh in some interior walls. I have been hoping for this for past year.

Thanks.

RogersTony
Moderator
Moderator

Hello, @tbcuthbert 

 

Welcome to the Rogers Community Forums!

 

We do not have an update on if/when ethernet backhaul on the Pods will be supported. Once we do have more details to share we will keep the community updated.

 

Thank you for posting your inquiry to the community.

 

RogersTony

tbcuthbert
I plan to stick around

Hi Tony,

I am a little confused. Above in your initial post,  it looks like you reference the ethernet from pod to gateway?
"We recently enabled the ability for you to connect Pods to your Gateway using Ethernet cables instead of wirelessly over WiFi."

Thanks,
Bruce

RogersMoin
Moderator
Moderator

Hello, @tbcuthbert.

 

Apologies for the confusion; it was misunderstood as backhaul. Since you have been waiting since last year, the feature of connecting the pods through an Ethernet cable is not available for Shaw Ignite Internet.

 

Have you recently tried connecting a pod through an Ethernet cable? If it is unsuccessful, we will update you when this feature gets enabled.

 

I appreciate your understanding!

 

Cheers,
RogersMoin

 

tbcuthbert
I plan to stick around

The wording of your reply unfortunately, still confuses me.

to confirm, connecting a pod to Gateway with ethernet cable, is not available in Victoria BC. Is that correct?

 

RogersMaude
Moderator
Moderator

Good day @tbcuthbert,

 

Thanks for your reply! That is correct; apologies for any inconveniences this may cause.

 

Let us know if you have any other questions. Cheers!

 

RogersMaude

tbcuthbert
I plan to stick around

Actually connecting pods via ethernet does work.