An Update to Flex Channel Exchanges!

[RogersYasmine]

We are always looking for ways in which to provide our customers with the ultimate experience. We are happy to share that Ignite TV customers on Flex plans can now change their channels anytime.

To swap your Flex channels, visit Rogers.com. You can do it quickly and easily, any time of day or night. Here’s how:

1.  Sign in to MyRogers.

2.  Select TV.

3.  Select Exchange Flex Channels.

4.  The Available Channel section shows the entire Flex Channel catalogue. Your current Flex Channels will have a checkmark at the top right corner of the channel tile:

5.  Personalize your channel lineup by selecting the channels you want to add and remove. For example, if CNN is part of your Flex Channel catalogue, and you prefer it instead of CTV News, simply uncheck CTV News and select CNN instead. You can also click the info icon (i) to learn more about each channel.
Note: Make sure you remove and add the same number of Flex Channels, or the exchange will be unsuccessful.

6.  Once you’ve made your selections, select Exchange.

7.  Once the ‘success’ message appears, you can start watching your new Flex Channels.

How do you feel about these new changes? What else would you like to see implemented? All feedback and comments are welcome below!