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Resolved! Reservations and Supply

Hey guys! So question comes from me here. I know we had manufacturers that send thousands of devices to the carriers and they alocate them to their own departments but is there a way of putting a memo or bulletin out saying that seeing as there is a ...

Meowmix by I'm a Trusted Advisor
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Resolved! Rogers business Reservation

Hey guys! Are you able to do a clarification on Rogers business reservations? Many that have a business reservation wait weeks to get their devices meanwhile regular customers get them before them. Is there something they need to know on why it takes...

Meowmix by I'm a Trusted Advisor
  • 1337 Views
  • 2 replies
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Resolved! Bonus gifts when doing a reservation

Hey guys! Alright so we have had some upset customers and users when they do a reservation, they go pick up the device but the free gift is not there. I wonder what can be done for those customers that are having this issue? Is there a way that the e...

Meowmix by I'm a Trusted Advisor
  • 1107 Views
  • 2 replies
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Resolved! Rogers reps and reservations

Hey guys! I would like to know if there is a way that if you reserve a device and it's stuck IN PROGRESS for days on end, maybe the live chat or a call center rep can look into it for you instead of us wondering what is going on? I know the CSR aren'...

Meowmix by I'm a Trusted Advisor
  • 1116 Views
  • 2 replies
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Resolved! General Reservation question

Hey guys! I have a question. A lot of our customers want to know what causes a delay from reserving a device vs the store getting them at launch.For instance the Note 5 reservations. Many reserved the device but never got them until a week or so late...

Meowmix by I'm a Trusted Advisor
  • 1121 Views
  • 2 replies
  • 0 likes