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Resolved! Reservations and Supply

Hey guys!     So question comes from me here. I know we had manufacturers that send thousands of devices to the carriers and they alocate them to their own departments but is there a way of putting a memo or bulletin out saying that seeing as there i...

Meowmix by I'm a Trusted Advisor
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Resolved! Rogers business Reservation

Hey guys!   Are you able to do a clarification on Rogers business reservations? Many that have a business reservation wait weeks to get their devices meanwhile regular customers get them before them. Is there something they need to know on why it tak...

Meowmix by I'm a Trusted Advisor
  • 1412 Views
  • 2 replies
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Resolved! Bonus gifts when doing a reservation

Hey guys!   Alright so we have had some upset customers and users when they do a reservation, they go pick up the device but the free gift is not there. I wonder what can be done for those customers that are having this issue? Is there a way that the...

Meowmix by I'm a Trusted Advisor
  • 1149 Views
  • 2 replies
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Resolved! Rogers reps and reservations

Hey guys!    I would like to know if there is a way that if you reserve a device and it's stuck IN PROGRESS for days on end,  maybe the live chat or a call center rep can look into it for you instead of us wondering what is going on? I know the CSR a...

Meowmix by I'm a Trusted Advisor
  • 1164 Views
  • 2 replies
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Resolved! General Reservation question

Hey guys! I have a question. A lot of our customers want to know what causes a delay from reserving a device vs the store getting them at launch.For instance the Note 5 reservations. Many reserved the device but never got them until a week or so late...

Meowmix by I'm a Trusted Advisor
  • 1165 Views
  • 2 replies
  • 0 likes