Self home monitoring, not for smoke detectors?

[archaicertes]

Is it true that smoke alarms will not alert you through email (or text) if you cancel 24/7 monitoring? This seems strange.

[RogersMelissaH · Accepted solution]

Hi @archaicertes,

Thanks for the post! Our current residential Smart Home Monitoring packages have the included features built right into the predefined packages. For example, the "Control" package includes both the 24/7 monitoring as well as the smoke/fire monitoring. 

The "Assure" and "Protect" packages include the 24/7 monitoring, but do not include the smoke detection equipment/service.

The "Aware" package (which I believe is what you mean by self monitoring), includes the below features specifically:

• Remote Control & Connections
• Touchpad Rental
• Lighting and Appliance Control
• Dual Network Protection
• Smartphone Control & Monitoring
• Web Control Centre

You're absolutely correct that this package excludes the 24/7 monitoring. In addition, as per the inclusive features, smoke/fire detection is not offered through this particular package.

If there's anyone in the community who has the Smart Home service that can provide additional insight, please chime in! 🙂

@RogersMelissaH