Rogers Community

archaicertes · 05-29-2016

Is it true that smoke alarms will not alert you through email (or text) if you cancel 24/7 monitoring? This seems strange.

archaicertes · 08-05-2013

I've been trying to switch to paperless billing online, but clicking the link to "go paperless" takes me to a page like this: "Online Billing Go Paperless! View and pay your bills online. Questions about your Online Billing service? Find the answ...

archaicertes · 02-22-2013

I was offered several deals from a sales rep and decided to try them. I tried to get a copy of my order from the sales rep, but it never came to my email or in the mail. When I called support, they sent me my last bill instead - which isn't what I as...

archaicertes · 11-20-2019

I'm going up to a year since canceling with credit on my account. Had to call in last time I canceled too to get my money. I leave mail forwarding. So it doesn't make any sense.

archaicertes · 04-22-2016

Aww man. I called support and got told it was a know issue that is still affecting a lot of people and they were working on it. I noticed it late December 2015. No one resolved my issue at all. I'm ready to cancel it all. This is rediculus. I wanted...

archaicertes · 05-22-2014

Following up on my question about switching internet providers.They may try some bogus comments to dissuade you. Like saying you need to set up the other provider before cancelling. Which can involve extra fees. They may tell you that you could incur...

archaicertes · 05-22-2014

As a note on this subject. When internet is gone it will not send out text messages. Since you can't upgrade the software without the internet, I imagine it is not ideal.

archaicertes · 05-22-2014

Been there. I record all calls now.No one there seems to know what's going on. Some don't ever process your order, or set it up wrong. No one records your complains. You only find out if the deal was real when you get the bill. If you don't catch it,...

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Self home monitoring, not for smoke detectors?

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