I posted on PissedConsumer and was advised to post my gripe here. I am really hoping that I will get help here.
In Nove,mber 2021, I called Rogers because suddenly I had no landline. I had no dialling tone on either of my two landlines.A technician arrived and told me that I needed new telephones. He fiddled around for about 5 minutes and I plugged in an old telephone that I had and voila , I had dialling tone. NO NEW INSTRUMENT WAS PLUGGED IN!!.
I stupidly assumed that the second line would be working as well, so I forgot to ask him toi check the second line. Well wouldn't you know, the second line was NOT working/ I called Rogers again , being very honest and telling them that I forgot to ask him to check, They sent me another technician who told me that the first technician had wired incorrectly. Using the same old instruments,and 3 minutes of work, I had two landlines working.
However I received a bill for $91 for his 3 minutes of work. I called billing dept, explained what had happened and the person stationed in Barrie, told me he would reverse the charge. Well reverse he did not. I was told the technician had submitted a report that he had to connect my telephones. Strange report because how would I know I had no landlines if the pgones were not plugged in. They sure can make up false stores. So it cost me $91 to plug my phones in? Unbelievable.
In our building we have an intercom service. If you need to enter, a person dials the number assigned by the building for each apartment. Mine was not working so I called Rogers again A technician was assigned to arrived between 4pm nd 5:45pm. At 4:17 pm I received a message that the technician was on the way. Well I aited and waited and waited and at 18:00 I called Rogers to find out where the technician was. I was told that he had called me and I did not answer my cell phone/landline. This is the furthest thing from the truth. NO ROGERS TECHNICIAN CALLED ME ONEITHER PHONE. Nothing is reflected on either phone that a call had been received. I have the technician(who cannot be truthful) name.
I am not too sure what Rogers technicians are taught by their managers, but they sure know how to fabricate stories.
After talking to Rogers man he told me that I should not have been charged at all and the price charged was unbelievably high.
An apology from these untruthful technicians would be in order and a FULL REFUND OF MY $91 WOULD BE IN ORDER.
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