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@OLDYELLR wrote:I have a SA8300HD PVR , a SA8300SD PVR, 10-year-old technology, and a DTA50. None of them are slow to respond. How is it that all those much newer STBs are such dogs and why is Rogers foisting them on new customers?
The 8300HD/SD are now close to 15 years old. Using SARA firmware they are quite acceptable. Rogers launched them in 2004. I bought mine at that time and still have it, although I had to replace the iHDD twice and it doesn't get much use now. The graphics are not "pretty" and are not HD. For those people who prefer performance over looks, they function just fine.
The 8642 is almost 10 years old, launched by Rogers in 2010. It was also fine using SARA firmware, however, it was then switched to RTN firmware which was "prettier" with more graphics and HD output which people wanted. It wasn't too bad on RTN, even though RTN made it slower than on SARA. Some people complained and managed to retain SARA firmware on their 8642s, but even those people have now been forced onto Navigatr to simplify the jobs for CSRs who must help people troubleshoot their equipment. The real problem came in 2015 when Rogers switched to Navigatr firmware. It was prettier still with pictures etc. This software should never have been placed on the 8642 because the 8642 simply doesn't have enough horsepower to run it properly. It is extremely slow for this reason. Rogers probably had no choice in regard to the firmware due to arrangements with suppliers. As people got newer equipment or left Rogers, Rogers had an inventory of unused 8642 which they "hobbled" by taking away the PVR functionality, labelled them as 8600 and rent/give them out for people to use as STBs.
The 9865 is about 5 years old and was launched in 2013 by Rogers. I purchased my main 9865 then and it's running fine still (knock wood). It ran RTN firmware well and also has enough horsepower to run Navigatr. It responds with most functions as fast as I can press the buttons on the remote. The "list" functionality can be a bit slower, especially if you have a lot of recordings, however, it is quite functional, especially if you use it mostly for time-shifting instead of archiving, keeping the HDD below 50% or so.
I explained previously why Rogers is placing this older equipment with new customers - they have it lying around and are waiting for IPTV to launch new equipment. If you complain, you can usually negotiate a 9865 or 4K boxes which are fine.
Generally yes the box is that slow.. while the software has made SOME improvements (can you beleive it was WORSE than that at one point?).. its still slow.. most likley hardware limitations.
If you just signed up recently.. i would go back, and see if they can get you/switch you to the nextbox 3.0. a MUCH better unit overall. Same software, but NO slowness at all (more storage, and 8 tuners as well too)
A few rare cases i have heard CURRENTLY people being able to... but almost everyone which calls in is told that no it can not be downgraded anymore 😞
I wont argue with you hogwash on the simple box. Specialy for someone going from analog, etc.
Like the HD DTA that cisco makes.
That doesnt cover people though that require a PVR.
And unfortunately that wont currently help the above posters current problem either at this time.
If they are a current NB2 user as they said they are.. they should be technicaly inclined enough to change to the NB3. as there litteraly is no setup/etc difference on them.
Is there a possible chance of having an issue on the box? yes, like on any of them. But could be fine as well.
And, it would address their speed issue.
The 8642 wasnt too bad when it was on the old guide... but the new guide mostly broke it 😞
You CAN still have the older BOXES that the 8642.. you can get refurb 8300s off the shopping channel. But these are older boxes.. smaller drives, etc in them.
As for the pricing. There is generally a slight pricing difference between the two boxes. Straight buyout, and rent to own prices, are slightly higher (as its a more powerful box, more functions, etc).
Without knowing what sort of package you are on, what sort of arangement for the boxes (weither you are on a free box for a year, etc). If you are a NEW sign up.. most of all the deals all include the NB3 now.. odd that they gave you a 8642.
Call in and see what they can do... worse case... talk to retentions. Say your a new customer, who should have been given the new product from the begining, not the older faultier one.. and see if they can do it for you.
If it's that slow, there is probably a firmware memory leak. That is usually resolved by rebooting the box. Settings - scroll up one to Troubleshooting - select reboot. Make sure you don't reset to factory settings.
Any time that you have issues, a reboot is the first thing to try.
@57 is right. Try a re-boot. That is what is on my agenda for tonight and am hoping that will work. It has before. 
My box has been getting slower by the day. Today it took over two minutes to set up one recording and that was just waiting for it to show that the recording was scheduled. In total well over three minutes to set up one measley recording. To top it off I find out that the episode I set up is one I have already seen. 
Needless to say, I'm not even going to try to delete it until after I reboot my box.
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