Now that Rogers is selling the 11 inch iPad Pro with 5G support via the Rogers website, when is Rogers going to actually allow tablets that are capable of 5G on their 5G network? I just learned today while trying to get my new 5G capable iPad Pro on the 5G network that Rogers doesn’t permit tablets to actually utilize 5G. This is complete rubbish, and extremely disappointing. For one, as an Infinite customer, I can find no mention of 5G only being available for phones, and tablets are excluded. Secondly, Rogers in their own marketing videos advertising their 5G network prominently feature actors using tablets. Lastly, Rogers has the new iPad Pro with 5G available for sale on their website and displays the Rogers 5G image above the photo of the iPad. Not only that, but under the product features, specifically call out the tablet’s ability to connect to the 5G network. Rogers is going to have some pretty upset customers who purchase the new iPad to utilize the Roger’s 5G network, only to find out that their devices are only allowed to use LTE.
Come on Rogers, this is completely unacceptable.
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Thanks so much for posting your concern to our community.
I can understand how frustrating it would be to get a device that is 5G compatible and not be able to use it to connect to the 5G network.
We currently do not have any data-only plans for tablets that support 5G. The iPad Pro 5G is the first tablet that we offer that is compatible with 5G. As the 5G rollout expands further I am confident that we will eventually have some data-only plans that will be compatible with 5G. For now, you would need to subscribe to a Rogers Infinite plan to benefit from the 5G network.
Learn more about Rogers 5G by visiting rogers.com/5g.
Yes, it’s pretty disappointing. My complaint was escalated to the “Office of the President”. The Rogers representative in that department confirmed that Rogers does not provision tablets with 5G access. She said that she would share my complaint with the various departments involved, which to me just means ‘we’re not going to be really doing anything’.
I feel like Rogers has misrepresented their Infinite wireless offering by not allowing my added 5G iPad to access the 5G network.
Just to update this thread, as of June 5th 2021 Rogers still does not support the iPad Pro 5G on their 5G network when added to a Rogers Infinite plan as a tablet device. I contacted Rogers technical support to see if any changes to this policy had been made and they had not.
Come on Rogers, what’s going on with this? You’re still selling the 2021 iPad Pro on your website with the Rogers 5G logo placed above the iPad product image - this is blatant false advertising. There’s also still no verbiage on your website indicating that 5G on Infinite plans does not extend to tablets, only cellular phones.
Just to update this thread once again, as of June 14th 2021 Rogers still does not support the iPad Pro 5G on their 5G network when added to a Rogers Infinite plan as a tablet device. I once again contacted Rogers technical support to see if any changes to this policy had been made and they still had not.
I also just bought a iPad Pro with 5g, and was surprised to see it only connect to LTE, when my iPhone right next to it had 5g with full signal strength. I agree that for customers with Infinite, and family sharing which I have, this is unacceptable. Let me use the bandwidth I’m paying for in the way that I choose.
I appreciate the suggestion of updating the SIM card. When I initially called Rogers and spoke with technical support, that's exactly what they told me to do - get a new SIM. However, when that didn't work the second technical support representative I got on the phone dug deeper. Rogers does not support 5G tablets being added to their Infinite plans, at this time there's no means for getting 5G data on a iPad Pro capable of 5G with Rogers.
Just to update this thread, iphoneincanada.com has picked up Rogers' lack of 5G tablet support in a news article. Hopefully Rogers will clarify their position quickly and either make it clear to everyone that tablets are not supported on their 5G network or finally enable the 5G service for our tablet devices.
Link to article:
I don't know, that could be the reason - looking for new way to up charge. Or maybe the Rogers 5G network isn't as good as they advertise and can't handle the influx of potentially more devices per a single customer. Either way, right now as customers of Rogers we've been left in the cold and without explanation. I've filed a complaint to the CRTC for misleading marketing practice regarding this issue. As nowhere does it state tablets are not permitted on 5G, Rogers is actively marketing tablets in their 5G ads, and Rogers is selling the 5G iPad with their own custom 5G icon over the iPad product photo. Then as customers we buy a 5G iPad, expecting it to work on Rogers 5G, and are unable to actually use it on their 5G wireless network as part of our Infinite plans. This just doesn't sit well with me at all, and I don't feel my expectation of 5G support to be unreasonable in any manner.