Iphone xs/xr/max esim support

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 18

Re: Iphone xs/xr/max esim support

something else that is funny/odd: 

 

The e-sim website lists rogers as being an e-sim provider (which stretches the imagination given it's only for ONE product, while @bell is NOT listed, but does offer universal e-sim support.  Go figure.

I'm a Trusted Advisor
Posts: 31,984

Re: Iphone xs/xr/max esim support

Hello @claven2

As i said. You have a choice as a customer. You can go ahead to another company but the decision is urs. Ultimately Rogers won't say anything until they enable it. That's all. So don't hold ur breath asking any questions.
I Plan to Stick Around
Posts: 48

Re: Iphone xs/xr/max esim support

Here’s the reading I have settled with after reading everyone here.

 

”Yeah Rogers will eventually adopt eSIM and probably soon in 2019, but we won’t know anything from Rogers until is out there so there’s no point asking for estimates as to when to expect it at this point.”

 

Is this a crazy reading of the situation? Or does it seem like a sensible one?

Resident Expert
Resident Expert
Posts: 758

Re: Iphone xs/xr/max esim support

@Qubit

 

nope you pretty much hit the nail on the head.  

 

We didn't hear a peep about Rogers Apple Watch support until some Apple VP was presenting a carrier slide that contained the rogers logo lol.     



I Plan to Stick Around
Posts: 17

Re: Iphone xs/xr/max esim support

I actually just called Rogers Support, and they confirmed they dont support eSIM on iPhone XR/XS, despite the fact Apple website is saying that Rogers does support eSIM on iPhone https://support.apple.com/en-ca/HT209096. Rogers is currently supporting eSIM on Apple Watch only. Bell is supporting eSIM on Phones and Watches

I urge Rogers to at least announce the expected time of supporting eSIM on iPhone. This will make them look professional in front of their customers. I am really upset about their customer service!

I Plan to Stick Around
Posts: 17

Re: Iphone xs/xr/max esim support

I urge Rogers to at least announce the expected time of supporting eSIM on iPhone. This will make them look professional in front of their customers. I am really upset about their customer service!

I've Been Here Awhile
Posts: 2

Re: Iphone xs/xr/max esim support

It certainly is frustrating.  I agree Rogers needs to let us know so we can plan.  I do not understand the reluctance to offer basic customer service.  

I Plan to Stick Around
Posts: 17

Re: Iphone xs/xr/max esim support

Any update on eSIM on iPhone?

I've Been Here Awhile
Posts: 2

Re: Iphone xs/xr/max esim support

No but the worst thing is apple removed rogers in esim support section in their website.
I'm a Trusted Advisor
Posts: 31,984

Re: Iphone xs/xr/max esim support

Hello @Hareen5

Thats because as i said on page 3 is that Apple prematurely updated the site without the correct information.

Seems like Rogers doesn't want to support it right now. Which includes Telus as well.