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Trouble receiving/sending text messages

Purrfit
I've Been Around

I have suddenly started having issues sending and receiving text messages on my Samsung S10+ phone to one of my contacts. If I try to send a message I get an error message and when I try to open a message she sends I get a different error message. Could the problem be at her end? O can text others it seems.

 

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Re: Trouble receiving/sending text messages

RogersYasmine
Moderator
Moderator

Good day, @Purrfit!

 

Welcome to the Rogers community and great first post!  👍 

 

What are the error messages that you are getting when trying to send/receive a text message to that phone number? If you are suddenly unable to send/receive text messages on your device, this could mean that you are currently receiving a poor network signal. Usually, you can just clear your message cache or reset your network settings to resolve this issue.

 

In your case, you are stating that the problem is only happening with one specific contact which may point to the issue being at their end. I would get your contact to try the steps I've provided above and if that does not work, they may want to reach out to their provider for further investigation into the matter.

 

I hope this helps! 🙂

 

RogersLaura

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