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Samsung Galaxy S20 FE problems

lenn
I've been here awhile

I am frequently having issues with my phone staying connected to my WiFi. I am sitting beside my laptop and it's not having problems connecting to the internet. Only this phone. I connect and then less than 5 minutes, it's gone. I never had this issue with my S9. Is this a common problem with this model? This is the worst issue I've ever had to deal with.

 

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Re: Samsung Galaxy S20 FE problems

RogersRahul
Retired Moderator
Retired Moderator

Greetings @lenn,

 

I know how inconvenient it is to lose connection even for a short period of time. We'd be happy to assist you with this. To ensure that we get this resolved for you I'd like to ask you a couple of quick questions.

 

- Have you tried rebooting the device?
- Do you have the latest software on the device?
- Is that the only device having connectivity issues?
- Have you tried any other WiFi connection?
- Were any changes made to your WiFi setup recently?


We look forward to hearing from you.

 

RogersRahul

 

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