Samsung Galaxy Note 5 Marshmallow

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I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy Note 5 Marshmallow

after all this struggling I have come to the conclusion that Rogers will never sell me a device again. from now on its all unlocked devices
I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy Note 5 Marshmallow

@ernsy92

I second that... and I'm pretty much sure at this point.
Just will wait for the contract to be over this time...... !
Wifi calling that doesnt work, and they delayed the update like 2-3 months compared to other carriers and all the other regular . we have to go through every other month in the bills is driving me crazy...!
I Plan to Stick Around
Posts: 47

Re: Samsung Galaxy Note 5 Marshmallow

Are you using the Rogers Marshmellow update or did you along with some others upgraded to the Telus version of marshmellow?
I Plan to Stick Around
Posts: 14

Re: Samsung Galaxy Note 5 Marshmallow

Anyone get the update yet?  I havent.

I'm Here A Lot
Posts: 7

Re: Samsung Galaxy Note 5 Marshmallow

I had to manually check for the update or use smart switch
I'm Here A Lot
Posts: 6

Re: Samsung Galaxy Note 5 Marshmallow

I'm still waiting too=( I've been manually checking for the last 2 hours
I'm a Trusted Advisor
Posts: 32,008

Re: Samsung Galaxy Note 5 Marshmallow

Hello @donaldsnow

Not everyone will receive the update at once. It will be released it stages throuout the day I believe. This way the server doesn't get clogged and shut down
I Plan to Stick Around
Posts: 14

Re: Samsung Galaxy Note 5 Marshmallow

Thanks

I Plan to Stick Around
Posts: 18

Re: Samsung Galaxy Note 5 Marshmallow

As others have noted wi-fi calling is broken. The error message is that there is a competing service or something like that. I've disabled hangouts SMS and dialer and it still doesn't work.
Community Manager
Community Manager
Posts: 3,361

Re: Samsung Galaxy Note 5 Marshmallow

@psre08

 

Check out the Rogers Wi-Fi Calling FAQs document that details all the ineligible services that may be impeading your Wi-Fi Calling onboarding.

 

In the FAQ you'll find the following points:

 

Do I need a specific device or plan to use Wi-Fi Calling?

Yes. To use Wi-Fi Calling, you will need the following:

  • A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible)
  • An LTE SIM installed in your device
  • A compatible Rogers device, including one of the following:
    • iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation
    • Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon)
  • The Wi-Fi Calling feature enabled on your device

 

Your compatible device must have been purchased from Rogers.

 

Are there any wireless service features that will not work with Wi-Fi Calling?

 

Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

  • Data blocking
  • Advanced Call Manager
  • Teletypewriter
  • Rogers One NumberTM
  • Alternative Line Service
  • Wireless Priority
  • Common Voicemail
  • UMA Hotspot
  • Datacom
  • CS Data
  • FAX and USSD services