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Samsung Galaxy Note 10/10+ Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hey Everyone!

Welcome back to my annual Samsung Galaxy Note Reservation thread! Once again its the time of the year that Samsung will announce their new Galaxy line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀
67 REPLIES 67

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @germain18_2006

If you read my first post you would understand more of th pay first option.

Second. No one else got it early from Rogers. The only one that got it early is because Samsung decided to ship it out early from their own warehouse to the customer which pre ordered from Samsung. This is very rare that this happens.

You will get a notification when it ships out the day of release with either UPS / Purolator / FedEx /Canada Post. They don't email you a day or so in advance to let u know. I explained this on page 1/post 1.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
@germain18_2006

Yeah in general I would never do the pay upfront again but in theory, you would get a ship notification later tonight for delivery tomorrow.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
Fair enough, but they should have More updates like the other option otherwise what's the point of paying everything upfront but got less info than the others who didn't even pay a dime yet, right?:)

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
Yup, I made that mistake only once and hated it lol worst of all I didn't keep the phone (Pixel 3XL) try returning the device that you pre-paid and shipped to home. Can't bring to store, have to tlak to like 10 people, wait for refund, brutal.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
Learned the lesson this time. I remember I've seen your post last year or the year before unbelievable I made the same mistake. But I'm sure I won't return the phone unless the battery goes kaboom again like the N7...lol

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

dougirwin
I've Been Here Awhile

Just checked my My Rogers.  Note 10 plus is now on my account profile. I expect I will get a shipping notification tonight and delivery tomorrow by UPS. This is what has happened previously. With luck I should have the phone Friday afternoon.  

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
Same here

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
I have been looking at my options for paying for the Note 10 +, here's what I'm looking at below, what do you guys think? One thing to "Note" lol is that my work pays for my monthly plan but not for my devices. Also I have a device balance of $700 on the S10+ that I have. I'm not factoring in taxes here I figure its all relative.

Option 1
Pay $1490+tax up front, keep existing plan, no worries about device balance, sell S10+ for $700 for net cost of $790

Option 2
Do the Edge financing @ $60 per month for 24months, comes to $1490 total. Sell S10+ for $700 for net cost of $790 I would need to get on a Infinite plan but that's fine it's $75 for 10GB. (I'm not clear what happens to the Device Balance for S10+, to me this is same as paying upfront outright but not sure,this becomes a no go if I also have to payout the $700)

Option 3
Edge 40
$490 up front for Note 10+, $700 for device balance total $1190 but I sell S10+ for $700 for a net cost of $490. Plan would be Infinite 10GB @ $115 per month which is good with my work.

I think that's it for my options, not sure if I can get $700 for my S10+ but seems reasonable. What would you do?

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
I'll choose Option 1. The phone is yours and you can sell it as u wish in the future without any balance. I think Edge Financing has interest on top as well.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

mxj004
I Plan to Stick Around
I chose ship to home and I have received my UPS shipping number and it says delivery by end of day tomorrow.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
Are u in Toronto?

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

mxj004
I Plan to Stick Around
No in Vancouver BC area

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
I'm in Toronto, haven't got mine yet, approx what time u got it? 🙂

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
@germain18_2006 0% interest for Edge Financing but need to be on an Infinite Plan. If I don't have to pay my device balance in that scenario I might choose this, not that I need it but I could go up to the 20GB Infinite plan under my works payment threshold.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

mxj004
I Plan to Stick Around
I got the email around 5pm

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Pauly
Resident Expert

@JeromeM wrote:
I have been looking at my options for paying for the Note 10 +, here's what I'm looking at below, what do you guys think? One thing to "Note" lol is that my work pays for my monthly plan but not for my devices. Also I have a device balance of $700 on the S10+ that I have. I'm not factoring in taxes here I figure its all relative.

Option 1
Pay $1490+tax up front, keep existing plan, no worries about device balance, sell S10+ for $700 for net cost of $790

Option 2
Do the Edge financing @ $60 per month for 24months, comes to $1490 total. Sell S10+ for $700 for net cost of $790 I would need to get on a Infinite plan but that's fine it's $75 for 10GB. (I'm not clear what happens to the Device Balance for S10+, to me this is same as paying upfront outright but not sure,this becomes a no go if I also have to payout the $700)

Option 3
Edge 40
$490 up front for Note 10+, $700 for device balance total $1190 but I sell S10+ for $700 for a net cost of $490. Plan would be Infinite 10GB @ $115 per month which is good with my work.

I think that's it for my options, not sure if I can get $700 for my S10+ but seems reasonable. What would you do?

This phone is quite on the more expensive side,  Yes if some people make a certain income that can afford this device then all the best to you, but someone like myself, no offence to anyone else but ya someone like myself who is a hard working middle class worker, I will gladly pass on this device,  this costs more than my mortgage and utility bill payments combined, like i said earlier no offence to others who want or can afford it.



Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
I ended up going with the Upfront Edge option, so I paid $200 up front, $970 is subsidized for 2 years and at the end I either pay $290 or give device back. (instead of paying the full $490 up front)

I had to switch to the Infinite 10GB with Edge40 so plan is $115 a month but because I switched to an Infinite plan I got a free Galaxy Tab A with $0 activation and $0 add-on fee for 2 years, that was a surprise!

Now I unbox and start setting up my Note10+!

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

evayoo
I Plan to Stick Around

Do you get the galaxy tab and the bud for free?

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
@evayoo

I got the free buds for pre-ordering and thr free Tab A for switching to an Infinite Plan. Not sure how much I will use the Tab A since it's only 8" but hey it was free and it's LTE lol

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

evayoo
I Plan to Stick Around
I have done both(still waiting for my note)... So they give you both at the store?

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
Yeah they did it all in store as I shipped to store, best option still for me.