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Samsung Galaxy Note 10/10+ Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hey Everyone!

Welcome back to my annual Samsung Galaxy Note Reservation thread! Once again its the time of the year that Samsung will announce their new Galaxy line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀
67 REPLIES 67

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @germain18_2006

Things have changed. Not many will upgrade every year either seeing as the pricing is way to high for a phone. None the less the pricing and f the contracts now are above $100+ to get the lower discount price on a phone.

Also it's been like this on most threads. I'll see if I can do something to make it pop again!

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

jkffghjfghjfgjh
I Plan to Stick Around

My phone is on the truck for delivery today?!?!?

Just checked the Purolator tracking info. It is in my city and out for delivery!!!!

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

jkffghjfghjfgjh
I Plan to Stick Around

Mine is here! It has arrived! Aura White20190820_104859.jpg

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around

@Meowmix wrote:
Hello @germain18_2006

Things have changed. Not many will upgrade every year either seeing as the pricing is way to high for a phone. None the less the pricing and f the contracts now are above $100+ to get the lower discount price on a phone.

Also it's been like this on most threads. I'll see if I can do something to make it pop again!

Same here. I am still having my Note 8 and skipped the Note 9.  Now the N8 had paid up. Time to have a new one.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

@Meowmix wrote:
Hello @germain18_2006

Things have changed. Not many will upgrade every year either seeing as the pricing is way to high for a phone. None the less the pricing and f the contracts now are above $100+ to get the lower discount price on a phone.

Also it's been like this on most threads. I'll see if I can do something to make it pop again!

After trying to login into the Community Forum for the past 20min maybe that's why there's no activity. Not sure if anyone else is experiencing that but WOW. When I try and login it would just go into a loop, even loging into Rogers.com first and coming here it wouldn't work, brutal. Somehow after refreshing and closing/rebooting/etc. it's ok now.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

@jkffghjfghjfgjh wrote:

Mine is here! It has arrived! Aura White


WOOHOO!!! Wow I can't believe you got your Ship to Home Pre-order BEFORE launch, that's really lucky!!!! good for you, how do you like it?

 

I just checked my Ship to Store Pre-Order and it's changed to "In Progress" so I'm hoping it will be at the store for Friday 🙂

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around

@JeromeM wrote:

@Meowmix wrote:
Hello @germain18_2006

Things have changed. Not many will upgrade every year either seeing as the pricing is way to high for a phone. None the less the pricing and f the contracts now are above $100+ to get the lower discount price on a phone.

Also it's been like this on most threads. I'll see if I can do something to make it pop again!

After trying to login into the Community Forum for the past 20min maybe that's why there's no activity. Not sure if anyone else is experiencing that but WOW. When I try and login it would just go into a loop, even loging into Rogers.com first and coming here it wouldn't work, brutal. Somehow after refreshing and closing/rebooting/etc. it's ok now.


Yes. It's sucks.  Its happened to me dozen of times that's why I gave up to post sometime.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

@germain18_2006 wrote:


Yes. It's sucks.  Its happened to me dozen of times that's why I gave up to post sometime.


Same here, I've wanted to comment on a few things in the past coupe weeks but couldn't log on so didn't, surprising that this is happening.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

jkffghjfghjfgjh
I Plan to Stick Around
Yeah, I was pretty shocked. It's a slick phone. Nice and smooth. You guys are going to love it. Now if I could just find some 45 watt chargers for this thing...

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

57
Resident Expert
Resident Expert

@JeromeM wrote:

After trying to login into the Community Forum for the past 20min maybe that's why there's no activity. Not sure if anyone else is experiencing that but WOW. When I try and login it would just go into a loop, even loging into Rogers.com first and coming here it wouldn't work, brutal. 

A bit OT, but yes, there are forum login issues as discussed extensively in the following thread - seems to be a cookie issue.  

 

https://communityforums.rogers.com/t5/Community-Questions-Suggestions/Signing-in-to-the-forum/td-p/3...

 

What I find works?

 

- Using Incognito mode in Chrome since that doesn't use cookies, 

 

or,

 

- Signing into MyRogers and then clicking the Community Forums link at the bottom of the page.

 

I've also found other workarounds as discussed in my posts in that thread.



Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

Just got the email that my Aura Glow Note 10+ has shipped to my Rogers Store!!! Seems awful early usually it's there only on launch day, the S10+ was there on the Thursday and they called to let me know it was in but based on this shipping it will likely be at the store tomorrow 😮 If only I could convince them to let me have it early lol

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around

Any one using Pay now and get it early? I seems not receiving any update email other than the email after my order

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

@germain18_2006 wrote:

Any one using Pay now and get it early? I seems not receiving any update email other than the email after my order


See the post by @jkffghjfghjfgjh on Page 3 he/she got it today (Well, Tuesday)

 

https://communityforums.rogers.com/t5/Android/Samsung-Galaxy-Note-10-10-Reservation-Questions/m-p/44...

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around

He's not. He order directly from Samsung

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around

@germain18_2006 wrote:

He's not. He order directly from Samsung


Ah shoot, sorry, I guess I didn't catch that part!! 

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Artem_alf
I Plan to Stick Around

So when is a release date 22nd or 23rd ???

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
@Artem_alf

Friday the 23rd.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

angelop
I Plan to Stick Around

@jkffghjfghjfgjh 

 

With my past experience purchasing from Samsung direct, check to se if wi-fi calling works.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
Good question @angelop because per Rogers only if we buy from them will WiFi Calling work and its a must for me so I keep buying from Rogers.ut nice to know if there are other options.

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

JeromeM
I Plan to Stick Around
I called my store just now and they have my Note 10Plus there, can't wait for tomorrow 10am 🙂

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

germain18_2006
I Plan to Stick Around
I choose pay now and get earlier but no notification at all, what's the point of paying upfront when everybody paying later got it Before me. Rogers sucks called them they cannot even check the status and what's going on. It's ridiculous!!
They probably will delete my post!