10-13-2020 06:40 PM - last edited on 10-13-2020 09:49 PM by RogersMaude
Hello, I am unable to register for wifi calling. Faled to update the address message at the last of the registration problem. Roger's tech support have tried many things with no success. Before I sent the 6 months old phone bought from Rogers for repair, did anyone else had the same issue. Thanks!
10-14-2020 08:23 AM
Good morning @Ian57,
Welcome to the Community!
I realize how convenient the Wi-Fi calling feature is and we'd be happy to ensure you have it set up too :).
May I know what error message/prompt you see when you try and register the address?
Are you on the most recent update for the A70? If, yes then you can start the set up by clicking here :).
For a detailed guide on how to set up Wi-Fi Calling please check out this page.
Hope this helps!
10-14-2020 12:55 PM
"failed to update the addresss" message.
tried many things, reset network setting, etc bu no success.😔
10-15-2020 12:55 PM - edited 10-15-2020 04:23 PM
Good day @Ian57!
Thanks for the information! 🙂 WiFi Calling is super helpful, and I know how important it is to ensure you stay connected at all times, especially during these times. Have you updated your 911 Emergency Address? Can you please try temporarily inputting an alternate address such as your work address to see if it accepts another address?
Feel free to send us a message at @CommunityHelps if you're still experiencing issues and we'd be more than happy to have a look into this for you. In the event that you're unfamiliar with our private messaging system, feel free to click here.