Samsang galaxy watch

[Cl20]

We bought a Samsung watch lte from Rogers and its not linking to the cellular network and all they keep doing is giving us the round around. This went to the presidents office which promised it would be fixed in 7 days we are now 2.5 weeks later still not working. And all they keep saying go back to the store. And the store says we escalated it. Nobody wants to fix or they don’t know how. Stop selling a product that does not work on the network. I will take this further for my husband as they are false advertising something that doesn’t work

***Edited Labels***

[RogersJermaine]

Hi @Cl20,

Welcome to the Rogers Community Forums, and thank you for your post! Generally, the Galaxy Watch can only be paired and activated at one of our retail locations. We do hope that since your last post, we were able to get this finally resolved for you. Please let us know, and we can certainly take a further look into this for you.

Regards,

RogersJermaine

[Cl20]

I have been to the store 3x and the last time they escalated it to as far as the president office and they told me they will have it fixed within 7 days that was 2.5 weeks ago. Then I called and they said go back and let them remove completely and refund and redo it so I will try one more time as this is ridiculous

[RogersCorey]

Good morning @Cl20!

Did you have any success with your Galaxy Watch activation this time around? Please let us know.

Regards,

RogersCorey