New phone not recognizing old sim card?

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Dlink10
I'm Here A Lot
Posts: 5

New phone not recognizing old sim card?

I recent;y upgraded to a hand-me-down Galaxy Note 4 and it is not recognizing my sim card. It worked fine for the previous owner (family member) so I am unsure of what could be the issue. I did have the sim card cut a bit to fit the new phone (standard size to micro size) and as far as I can tell, only the plastic was cut off and none of the metallic part was cut. I have tried general steps I have seen online including a factory reset of the phone. If I require a new sim, what are my options? Will it change anything about my profile (phone number, account balance, etc.?)

 

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57
Resident Expert
Resident Expert
Posts: 4,104

Re: New phone not recognizing old sim card?

Yes, if the phone was previously on an other provider and was "locked", the previous owner will need to call that provider with his phone information and get it unlocked. This usually takes only a few hours to unlock.  He'll probably need the phone's IMEI number.

 

When I was given a phone by my generous neighbour, I went into the Rogers store, had my SIM cut and the phone tested at that time. No issues.  If you need a new SIM, you usually need to pay a small fee like $10.  If possible, I suggest you visit a Rogers store. You get to keep your number, etc.



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Gdkitty
Resident Expert
Resident Expert
Posts: 14,327

Re: New phone not recognizing old sim card?

The previous owner..  it was a rogers phone on the rogers network?

If its a Bell phone, it may be locked to the bell network.
The Note4 was out at the time that they were still network locked (vs the NEWER ones are now not locked)



57
Resident Expert
Resident Expert
Posts: 4,104

Re: New phone not recognizing old sim card?

Yes, if the phone was previously on an other provider and was "locked", the previous owner will need to call that provider with his phone information and get it unlocked. This usually takes only a few hours to unlock.  He'll probably need the phone's IMEI number.

 

When I was given a phone by my generous neighbour, I went into the Rogers store, had my SIM cut and the phone tested at that time. No issues.  If you need a new SIM, you usually need to pay a small fee like $10.  If possible, I suggest you visit a Rogers store. You get to keep your number, etc.



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Dlink10
I'm Here A Lot
Posts: 5

Re: New phone not recognizing old sim card?

Previous owner was on Rogers too so no issues there. I'll visit a store and try that out as keeping my current number is ideal. Thanks

huvesuwe
I've Been Around
Posts: 1

Re: New phone not recognizing old sim card?

hello
just bought new galaxy s20 ultra
insert old sim from my s9 and the sim does not recognize
on s9 all work fine
whats wrong?

 

 

 

 

 

 

 

 

 

 

 

 

 

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RogersLaura
Moderator
Moderator
Posts: 822

Re: New phone not recognizing old sim card?

Hi @huvesuwe,

 

Welcome to the Rogers Community, we hope all is well with you and your loved ones! A huge congrats on your very first post! 👍

 

I must say, it is very odd that your nano SIM from your old S9 isn't functioning on your new S20 Ultra, as they accept the same SIM card model. Just to clarify, is this a Rogers device? If not, has the device been successfully unlocked for use on our network? 

 

If it is indeed a Rogers device or an unlocked device, please try inserting the old SIM into your S20 Ultra device followed by a reboot and let us know if this works! If not, please send us a Private Message @CommunityHelps so we can look into your account for you to see what's going on. 😊

 

Cheers!

RogersLaura