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MMS not working Android Samsung A54

opuscat
I'm here a lot

I have a weird problem that just started and just edited this message .  I've tried everything google searches have suggested and the standard Rogers troubleshooting.   I've cleared cache, reset network, checked APN, forced stop of the client ... my next thought is to do a factory reset and see.  I cannot send MMS to anyone I thought it was working from Android to Android but when I turned off RCS I found out that wasn't the case.  This was working prior to the weekend so could be an update I don't recall.   I even tried switching from 5g to LTE nothing ...

 

 

 

 

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7 REPLIES 7

Re: MMS Pictures not working from Android to any iPhone

opuscat
I'm here a lot

Ah so in testing I found out something else I can't actually send MMS to anyone when I turned off RCS which is android to android ... so it's more general than I thought

Re: MMS Pictures not working from Android to any iPhone

Pauly
Resident Expert
Resident Expert

was your old phone an iphone?

Re: MMS Pictures not working from Android to any iPhone

opuscat
I'm here a lot

No another Samsung

Re: MMS not working Android Samsung A54

Pauly
Resident Expert
Resident Expert

since you did all the local troubleshooting on your device, it leads me to believe it might be a provisioning issue on your account, this is something you are unable to fix yourself, you would have to call customer service and have them make the changes to your account in order to fix it.

Re: MMS not working Android Samsung A54

opuscat
I'm here a lot

I'm going to try that ... tried a factory reset and still doesn't work ... luckily I didn't have much to really keep so just wiped it after a gallery backup. 

Re: MMS not working Android Samsung A54

opuscat
I'm here a lot

Just an FYI so the factory reset did nothing so I swapped the SIM with another and my phone worked with other SIM and hers didn't.  Ticket was opened with Rogers and they escalated it up when I hear from someone up the chain saying I was blocked from sending MMS as suspected business spam.   I'm a retired single guy LOL.  Kinda curious though if I were a business or really any user why ROGERS wouldn't inform you they were doing that and or at least first line support when you call would know about it?  That would've saved me days of headaches wondering what was wrong.   

Re: MMS not working Android Samsung A54

I'm glad to hear that they we were able to get this figured out for you after an escalation, @opuscat!

 

If you should have any further questions or concerns, please don't hesitate to ask.

 

Regards,

RogersCorey

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