Email Folder Content Missing on Galaxy S9

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I Plan to Stick Around
Posts: 18

Email Folder Content Missing on Galaxy S9

I can see all my folder contents in Rogers Yahoo email on my desktop.  But when I go to my mobile it tells me the folders are empty.  How can I make sure I can access all the folder contents on my mobile.

 

 

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Moderator
Moderator
Posts: 1,133

Re: Email Folder Content Missing on Galaxy S9

Hello @mojoscot2!

 

Is this happening when you access your email through your phone's browser or is it happening using the phones built-in email app?

 

Regards,

RogersCorey

I Plan to Stick Around
Posts: 18

Re: Email Folder Content Missing on Galaxy S9

When I use the email App.  

Moderator
Moderator
Posts: 1,133

Re: Email Folder Content Missing on Galaxy S9

Hmm... it should work by default @mojoscot2.

 

It's most likely a settings related issue. Have you tried the troubleshooting step of deleting the account and re-adding it? Make sure that you're setting it up as IMAP and not a POP3 account.

 

Regards,

RogersCorey

Resident Expert
Resident Expert
Posts: 2,555

Re: Email Folder Content Missing on Galaxy S9

to sync the folders, you first have to create the folder actually on the email server itself, so you can test this by logging into the web site mail.yahoo.com with your Rogers Yahoo email credentials, if you see the mail folders they will sync, if you do not see them, Then you only created local mail folders on your desktop outlook client, and are probably using pop3 instead of imap, so there is no 2-way sync with pop3. switch to imap instead and you can sync your folders from your mail server to your desktop client AND your Galaxy S9 phone all at once and it will work beautifully. Trust me, I know it works, cus its working for me, you just did not set it up correctly, you only have a "copy" of your mail in the folder on your desktop client. try my advice and it will work