Connecting Galaxy Watch7 to new RPP plan

[Rookie8]

Seeing several posts about BYOD Android watch connection issues.  I just purchased a new S24 and Watch 7 LTE through a RPP plan and cannot get the watch to connect to the network.  It connects to the phone fine, but not to the network.  Spent basically all day on the phone and visited 2 different corporate Rogers locations.  Still no LTE! I am told my plan is good....paid the $70 connection fee.  Tried about 5 different eSims now.  Still nothing.  Contacted Samsung directly and they just told me that the Watch 7 LTE will not work on the Rogers network and I need to contact Bell or Telus.  Any ideas??  The last store told me my watch must be faulty.  

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[TechyCanuck]

I'm in the same boat. Just switched 2 lines from Telus and got the S24 Ultra and the Samsung Ultra Watch on the RPP program. I've spent hours on phone and in-store and no one can figure this out. They are telling me that the watch and the phone are not properly "linking" which can only be done in the store and going through the Samsung Wear app. I had the store move to a new E-Sim and tried adding it to the watch. It still didn't work. Last night I completely reset the watch and will try going to the store one more time to activate a new E-Sim but I'm not holding my breath. After reading through all the posts online, this has been an ongoing issue specifically for Rogers customers. I may have to consider switching my lines back to Telus if this doesn't work.

[Rookie8]

After a day and a half of trying to get this to work I have now been told that it is an issue with the Rogers network that will not allow this to work.  Rogers is working on a solution, but right now Samsung watches will not connect to the Rogers network.  My questions is...."why are they still selling these LTE watches if they know it will not connect to their network?"  I am fine with my watch not being LTE, but I certainly want my $70 connection fee back!  This is my first experience with Rogers and it has been very "rocky" to say the least!!

[TechyCanuck]

Yeah, I've been getting basically the same message with everyone pointing to someone else and no one taking ownership. I figure it must be a Rogers provisioning issue. The lack of understanding and constant passing the buck to someone else certainly doesn't make me feel very appreciated. It's been a good 12 years or so since last leaving Rogers and this has definitely been the worst experience. They should be acknowledging this and updating their internal and external teams to let them know there is an issue specific to Samsung watches and consider holding off selling them until it is resolved. The forums indicate this has been an issue for over a year a possibly more! I'm curious if anyone has actually had success getting LTE working on a Samsung watch on Rogers?? If so, I'd be curious to compare and see what the missing piece might be.