Calls being blocked

[Mattkerbel]

Hi there,

Recently my Rogers cell phone has started blocking calls from a specific number.  I get no notification of a call, it goes straight to voicemail, and I only get a pop-up if the caller leaves a message.  If I go into call history (Recents) it shows a call from the number with "blocked by phone".  I have ensured the number is not on my blocked list.  When the same number calls my land line rather than my cell it rings and displays the number with "Likely Spam".

I assume this is related to the new "Spam Call Detect".  Is there any way to "whitelist" a number so my cell doesn't keep blocking calls from that specific number?

Thanks.

**Labels Added**

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@Mattkerbel wrote:

  Is there any way to "whitelist" a number so my cell doesn't keep blocking calls from that specific number?

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Based on the FAQ, link below, the answer is no.

https://www.rogers.com/support/billing-accounts/faqs-about-spam-call-detect#what-do-i-need-to-use-th...?

[RogersTony]

Hello, @Mattkerbel

Welcome to the Rogers Community Forums!

Thank you for posting your concern. The Spam Call Detect feature does not block any of your calls, it will flag calls that are most likely spam using the call display/name display.

It sounds like there is an app or something on your device that is blocking the calls from this specific number. I would recommend double checking that this number is not on a block list on your device.

RogersTony

[Kennyd4]

Our company phone number is being picked up a Likely Spam by Rogers, but not Bell, Virgin, Videotron and Telus. This is causing us a ton of problems with customers picking up our calls, and hence, the company has to make calls via their personal cel phones. Any suggestions on how we can get Rogers to stop labelling us as Likely Spam?